Add notes to a Freshdesk ticket when new dropzone submissions occur in SendSafely
When this happensStep 1: New Dropzone Submission
Then do thisStep 2: Add Notes to a Ticket
Do you ever need your customer to securely attach a file to an existing Freshdesk ticket? This Zapier automation allows you to update existing Freshdesk ticket with a direct link to files that are uploaded to your SendSafely Dropzone. When uploading files, the user will be asked to provide their existing ticket number so that the correct ticket can be updated. Once the files are uploaded, a comment will be added to the Freshdesk ticket notifying your agents of the newly uploaded files.
How this SendSafely-Freshdesk integration works
- A new item is submitted to your SendSafely Dropzone
- Zapier posts a customizable comment to the Freshdesk ticket that includes a direct link to the uploaded files