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Add notes to a Freshdesk ticket when new dropzone submissions occur in SendSafely

  1. When this happensStep 1: New Dropzone Submission

  2. Then do thisStep 2: Add Notes to a Ticket

Do you ever need your customer to securely attach a file to an existing Freshdesk ticket? This Zapier automation allows you to update existing Freshdesk ticket with a direct link to files that are uploaded to your SendSafely Dropzone. When uploading files, the user will be asked to provide their existing ticket number so that the correct ticket can be updated. Once the files are uploaded, a comment will be added to the Freshdesk ticket notifying your agents of the newly uploaded files.

How this SendSafely-Freshdesk integration works

  1. A new item is submitted to your SendSafely Dropzone
  2. Zapier posts a customizable comment to the Freshdesk ticket that includes a direct link to the uploaded files

Apps involved

  • SendSafely
  • Freshdesk
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Connect Freshdesk + SendSafely in Minutes

It's easy to connect Freshdesk + SendSafely and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

InstantNew Ticket

Triggers when there is a new ticket is created in Freshdesk.

InstantNew Ticket Note

Triggers when a Note is added to a Ticket.

InstantUpdate Contact

Triggers when a user is updated.

InstantNew Contact

Triggers when a new customer is created.

InstantUpdate Ticket

Triggers when a Ticket is updated.

InstantNew Dropzone Submission

Triggers when a new file is submitted to your Hosted Dropzone on the SendSafely Web Portal.