Freshdesk + SendSafely
Freshdesk + SendSafely
Add notes to a Freshdesk ticket when new dropzone submissions occur in SendSafely
Do you ever need your customer to securely attach a file to an existing Freshdesk ticket? This Zapier automation allows you to update existing Freshdesk ticket with a direct link to files that are uploaded to your SendSafely Dropzone. When uploading files, the user will be asked to provide their existing ticket number so that the correct ticket can be updated. Once the files are uploaded, a comment will be added to the Freshdesk ticket notifying your agents of the newly uploaded files.
- When this happens...New Dropzone SubmissionTriggers when a new file is submitted to your Hosted Dropzone on the SendSafely Web Portal.
- automatically do this!Add Notes to a TicketAdd Private or Public notes to a Freshdesk Support Ticket.
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More things you can do with SendSafely and Freshdesk
Discover other triggers and actions you can use with SendSafely and Freshdesk
- New Dropzone Submission
Triggers when a new file is submitted to your Hosted Dropzone on the SendSafely Web Portal.
Try ItTriggerInstant - New Contact
Triggers when a new customer is created.
Try ItTriggerInstant - Update Ticket
Triggers when a Ticket is updated.
Try ItTriggerInstant - Ticket NoRequired
- NotesRequired
- PrivateRequired
ActionWrite
- New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Try ItTriggerInstant - New Ticket Note
Triggers when a Note is added to a Ticket.
Try ItTriggerInstant - Update Contact
Triggers when a user is updated.
Try ItTriggerInstant - NameRequired
- Description
- Notes
- Domains
ActionWrite
