Freshdesk + Perfect Wiki

Add insights from Perfect Wiki to new Freshdesk tickets

Support teams often waste time digging through documentation to answer common questions. With this integration, every time a new Freshdesk ticket is created, Perfect Wiki is queried automatically and the best answer is posted as a comment on the ticket. This keeps your team focused and your customers informed.

Support teams often waste time digging through documentation to answer common questions. With this integration, every time a new Freshdesk ticket is created, Perfect Wiki is queried automatically and the best answer is posted as a comment on the ticket. This keeps your team focused and your customers informed.

  1. When this happens...
    FreshdeskFreshdesk
    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    TriggerInstant
  2. automatically do this...
    Perfect WikiPerfect Wiki
    Query Knowledge Bot

    Query a knowledge bot to find an answer

    ActionWrite
  3. then do this!
    FreshdeskFreshdesk
    Add Notes to a Ticket

    Add Private or Public notes to a Freshdesk Support Ticket.

    ActionWrite
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Supported triggers and actions

    • Ticket NoRequired

    • NotesRequired

    • PrivateRequired

    Action
    Write
    • Forum CategoryRequired

    • NameRequired

    • TypeRequired

    • VisibilityRequired

    • Description

    Action
    Write
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

  • Customer Support

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perfect-wiki logo

About Perfect Wiki

Perfect Wiki is a knowledge base solution designed to centralize and structure company information for easy access.

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