Add insights from Perfect Wiki to new Freshdesk tickets
Support teams often waste time digging through documentation to answer common questions. With this integration, every time a new Freshdesk ticket is created, Perfect Wiki is queried automatically and the best answer is posted as a comment on the ticket. This keeps your team focused and your customers informed.
Support teams often waste time digging through documentation to answer common questions. With this integration, every time a new Freshdesk ticket is created, Perfect Wiki is queried automatically and the best answer is posted as a comment on the ticket. This keeps your team focused and your customers informed.
- When this happens...New Ticket
Triggers when there is a new ticket is created in Freshdesk.
- automatically do this...Query Knowledge Bot
Query a knowledge bot to find an answer
- then do this!Add Notes to a Ticket
Add Private or Public notes to a Freshdesk Support Ticket.
- Free forever for core features
- 14 day trial for premium features & apps