When this happens...
FireTextNew Message
Then do this...
FreshdeskCreate Ticket

When a customer reaches out to your company, you need to respond quickly. This integration automatically creates a Freshdesk ticket for newly received FireTExt messages. Now your customers will never have to wait for a response again!

How It Works

  1. A new message is received in FireText.
  2. Zapier automatically creates a ticket in Freshdesk.

What You Need

  • A FireText account
  • A Freshdesk account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect FireText + Freshdesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
FireText
New Message

Triggers when a new SMS message is received on your FireText number / keyword.

Freshdesk
Create Company

Allows you to create a Company entry in Freshdesk.

Freshdesk
New Contact

Triggers when a new customer is created.

Freshdesk
Create Ticket

Create a ticket in Freshdesk for your domain.

Freshdesk
New Ticket Note

Triggers when a Note is added to a Ticket.

Freshdesk
Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

Freshdesk
New Ticket

Triggers when there is a new ticket is created in Freshdesk.

FireText
Send Message

Send a SMS message from your FireText account.

Freshdesk
Update Ticket

Triggers when a Ticket is updated.

FireText
Add Contact

Adds a new contact to your FireText account.

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Become a Zapier Integration Partner

FireText makes effective SMS marketing easy indeed - whether you're brand new to text message marketing or a seasoned hand.

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.