When a customer reaches out to your company, you need to respond quickly. This integration automatically creates a Freshdesk ticket for newly received FireTExt messages. Now your customers will never have to wait for a response again!
How It Works
- A new message is received in FireText.
- Zapier automatically creates a ticket in Freshdesk.
What You Need
- A FireText account
- A Freshdesk account
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Create new support tickets on Freshdesk when new SMS are received on FireText number
Let customers reach you with support tickets by SMS and manage them within your existing Freshdesk dashboard. Set up a FireText SMS number and use this integration to receive support tickets via SMS.
How this FireText-Freshdesk integration Works
- New SMS received on FireText SMS number
- A new support ticket is created within Freshdesk
Apps involved
- FireText
- Freshdesk
It's easy to connect FireText + Freshdesk and requires absolutely zero coding experience—the only limit is your own imagination.
Triggers when a new SMS message is received on your FireText number / keyword.
Allows you to create a Company entry in Freshdesk.
Triggers when a new customer is created.
Create a ticket in Freshdesk for your domain.
Triggers when a Note is added to a Ticket.
Allows you to create a User/Customer in Freshdesk for your support domain.
Triggers when there is a new ticket is created in Freshdesk.
Send a SMS message from your FireText account.
Triggers when a Ticket is updated.
Adds a new contact to your FireText account.
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