Create Freshdesk tickets for newly received FireText messages
When a customer reaches out to your company, you need to respond quickly. This integration automatically creates a Freshdesk ticket for newly received FireTExt messages. Now your customers will never have to wait for a response again!
How It Works
- A new message is received in FireText.
- Zapier automatically creates a ticket in Freshdesk.
What You Need
- A FireText account
- A Freshdesk account
FireText makes effective SMS marketing easy indeed - whether you're brand new to text message marketing or a seasoned hand.
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
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A Zap is a connection between two apps made of a trigger and an action. Whenever the trigger event happens, Zapier will automatically make the action event happen for you!