FireText
When this happens...
FireTextNew Message
Then do this...
FreshdeskCreate Ticket

When a customer reaches out to your company, you need to respond quickly. This integration automatically creates a Freshdesk ticket for newly received FireTExt messages. Now your customers will never have to wait for a response again!

How It Works

  1. A new message is received in FireText.
  2. Zapier automatically creates a ticket in Freshdesk.

What You Need

  • A FireText account
  • A Freshdesk account

Why Zapier?

Free

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Easy

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Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect FireText + Freshdesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Message

Triggers when a new SMS message is received on your FireText number / keyword.

Create Company

Allows you to create a Company entry in Freshdesk.

New Contact

Triggers when a new customer is created.

Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

New Ticket Note

Triggers when a Note is added to a Ticket.

Create Ticket

Create a ticket in Freshdesk for your domain.

New Ticket

Triggers when there is a new ticket is created in Freshdesk.

Send Message

Send a SMS message from your FireText account.

Update Ticket

Triggers when a Ticket is updated.

Add Contact

Adds a new contact to your FireText account.

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FireText makes effective SMS marketing easy indeed - whether you're brand new to text message marketing or a seasoned hand.

Learn More

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

See Freshdesk Integrations

Connect FireText + Freshdesk

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