FireText + Freshdesk

Create Freshdesk tickets for newly received FireText messages

When a customer reaches out to your company, you need to respond quickly. This integration automatically creates a Freshdesk ticket for newly received FireTExt messages. Now your customers will never have to wait for a response again!

When a customer reaches out to your company, you need to respond quickly. This integration automatically creates a Freshdesk ticket for newly received FireTExt messages. Now your customers will never have to wait for a response again!

  1. When this happens...
    FireTextFireText
    New Message

    Triggers when a new SMS message is received on your FireText number / keyword.

    TriggerInstant
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
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Supported triggers and actions

    • MobileRequired

    • Group API IDRequired

    • First Name

    • Last Name

    • Custom 1

    • Custom 2

    • Custom 3

    • Update (If Existing User)

    Action
    Write
    • FromRequired

    • ToRequired

    • MessageRequired

    Action
    Write
firetext logo
firetext logo

About FireText

FireText makes effective SMS marketing easy indeed - whether you're brand new to text message marketing or a seasoned hand.
Learn more

Related categories

  • Phone & SMS
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

  • Customer Support

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