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Create Freshdesk tickets for newly received FireText messages

  1. When this happensStep 1: New Message

  2. Then do thisStep 2: Create Ticket

When a customer reaches out to your company, you need to respond quickly. This integration automatically creates a Freshdesk ticket for newly received FireTExt messages. Now your customers will never have to wait for a response again!

How It Works

  1. A new message is received in FireText.
  2. Zapier automatically creates a ticket in Freshdesk.

What You Need

  • A FireText account
  • A Freshdesk account
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Connect FireText + Freshdesk in Minutes

It's easy to connect FireText + Freshdesk and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

InstantNew Message

Triggers when a new SMS message is received on your FireText number / keyword.

InstantNew Contact

Triggers when a new customer is created.

InstantUpdate Ticket

Triggers when a Ticket is updated.

InstantNew Ticket

Triggers when there is a new ticket is created in Freshdesk.

InstantNew Ticket Note

Triggers when a Note is added to a Ticket.

InstantUpdate Contact

Triggers when a user is updated.