Freshdesk + TextIt

Freshdesk + TextIt integrations

Create Freshdesk tickets from new TextIt flow events

Mobile messaging bots are a convenient way to capture support requests. They reach your customers where they live: their mobile phones. Whether you're engaging them via SMS, Facebook Messenger, Viber, Telegram or Twitter, you can use this automation to create a Freshdesk ticket each time a customer reaches a flow event in your TextIt customer support flow.

When this happens...
New Flow EventTriggers when there is a new Flow Event.
TriggerInstant
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with TextIt and Freshdesk

Discover other triggers and actions you can use with TextIt and Freshdesk

- Event
  Required
Trigger
Instant
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New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write

- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write

- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

- Flow
  Required
- Extra
- Phone Numbers
- Groups
- Contacts
- URNs
- Restart Participants
  Required
Action
Write
New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

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Customer Support

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About TextIt

TextIt provides a way of automating conversational interactions over SMS, messaging bots and phone calls.

HelpHelp

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Phone & SMS

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