Try It

Create Freshdesk tickets for received emails

  1. When this happensStep 1: New Inbound Email

  2. Then do thisStep 2: Create Ticket

Do some of your CRM issues come in via email, forcing you to manually enter them into Freshdesk? This Email Freshdesk integration will save your time by allowing you to set up a custom email address to which any emails can be forwarded, creating a new Freshdesk for each one received at the custom address.

Note: this integration uses Zapier's native email service. If you want to use your existing email account to trigger notifications, try Zaps with email apps such as Gmail, Mailgun, SMTP or Mandrill.

How It Works

  1. A email is received at the specified address you setup
  2. Zapier automatically creates a new Freshdesk ticket

What You Need

  • Freshdesk account
Try It

Connect Email by Zapier + Freshdesk in Minutes

It's easy to connect Email by Zapier + Freshdesk and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

InstantNew Inbound Email

Triggers when an email is forwarded to your own custom zapiermail.com address.

Create Company

Allows you to create a Company entry in Freshdesk.

Create Forum Category

Creates a Forum Category.

Create Ticket

Create a ticket in Freshdesk for your domain.

Find Contact

Finds an existing customer or a potential customer that has raised a ticket.

Add Notes to a Ticket

Add Private or Public notes to a Freshdesk Support Ticket.

Create Forum

Creates a Forum under a Category.

Create Forum Topic

Create a new Forum Topic on Freshdesk Forums.

Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

Find Ticket by Id

Find a ticket by ID.

Connect the apps you use every day

Get started with a Free account

Or
By signing up, you agree to Zapier’s Terms of Service