Create Freshdesk tickets for received emails
Do some of your CRM issues come in via email, forcing you to manually enter them into Freshdesk? This Email Freshdesk integration will save your time by allowing you to set up a custom email address to which any emails can be forwarded, creating a new Freshdesk for each one received at the custom address.
Note: this integration uses Zapier's native email service. If you want to use your existing email account to trigger notifications, try Zaps with email apps such as Gmail, Mailgun, SMTP or Mandrill.
How It Works
- A email is received at the specified address you setup
- Zapier automatically creates a new Freshdesk ticket
What You Need
- Freshdesk account
- When this happens...New Inbound EmailTriggers when an email is forwarded to your own custom zapiermail.com address.
- automatically do this!Create TicketCreate a ticket in Freshdesk for your domain.
- Free forever for core features
- 14 day trial for premium features & apps
More things you can do with Email by Zapier and Freshdesk
Discover other triggers and actions you can use with Email by Zapier and Freshdesk
- Account_wide_copy
- Email address type
Try ItTriggerInstant- Zap_id
- Free_test_limitation
- ToRequired
- SubjectRequired
- Body (HTML or Plain)Required
- Attachment
- From_name
- Reply_to
- Cc
- Bcc
- Force Linebreaks?
- Enable read receipts?
ActionWrite- New Contact
Triggers when a new customer is created.
Try ItTriggerInstant - Update Ticket
Triggers when a Ticket is updated.
Try ItTriggerInstant
- Setup Directions
Try ItTriggerInstant- New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Try ItTriggerInstant - New Ticket Note
Triggers when a Note is added to a Ticket.
Try ItTriggerInstant - Update Contact
Triggers when a user is updated.
Try ItTriggerInstant
Related Zap Templates
- Send Slack channel notifications and an email when Freshdesk ticket statuses are updated
- Send outbound emails for new Freshdesk tickets
- Send outbound emails for new Freshdesk tickets using Email by Zapier
- Send outbound emails for new Freshdesk contacts using Email by Zapier
- Send outbound emails via Email by Zapier when new ticket notes are added in Freshdesk






