Do some of your CRM issues come in via email, forcing you to manually enter them into Freshdesk? This Email Freshdesk integration will save your time by allowing you to set up a custom email address to which any emails can be forwarded, creating a new Freshdesk for each one received at the custom address.
Note: this integration uses Zapier's native email service. If you want to use your existing email account to trigger notifications, try Zaps with email apps such as Gmail, Mailgun, SMTP or Mandrill.
How It Works
- A email is received at the specified address you setup
- Zapier automatically creates a new Freshdesk ticket
What You Need
- Freshdesk account
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Send Slack channel notifications and an email when Freshdesk ticket statuses are updated
Maximize customer support or team visibility by making sure the right Slack channel and mailbox receives a notification when Freshdesk tickets get new statuses. Make sure no one misses an update, especially if you use this Zap when tickets are escalated!
How it works
- Freshdesk tickets are updated with a new status
- Zapier finds the tickets that have the new status
- Zapier sends a notification to your Slack channel
- Zapier sends an email
- Filter by Zapier
- Email by Zapier
It's easy to connect Email by Zapier + Freshdesk and requires absolutely zero coding experience—the only limit is your own imagination.
Triggers when an email is forwarded to your own custom zapiermail.com address.
Send an email from your own custom zapiermail.com address. Up to 10 emails sent per hour.
Triggers when a new customer is created.
Allows you to create a Company entry in Freshdesk.
Triggers when a Note is added to a Ticket.
Create a ticket in Freshdesk for your domain.
Triggers when there is a new ticket is created in Freshdesk.
Allows you to create a User/Customer in Freshdesk for your support domain.
Triggers when a Ticket is updated.
Add Private or Public notes to a Freshdesk Support Ticket.