Create Freshdesk tickets for received emails

Do some of your CRM issues come in via email, forcing you to manually enter them into Freshdesk? This Email Freshdesk integration will save your time by allowing you to set up a custom email address to which any emails can be forwarded, creating a new Freshdesk for each one received at the custom address.

Note: this integration uses Zapier's native email service. If you want to use your existing email account to trigger notifications, try Zaps with email apps such as Gmail, Mailgun, SMTP or Mandrill.

How It Works

  1. A email is received at the specified address you setup
  2. Zapier automatically creates a new Freshdesk ticket

What You Need

  • Freshdesk account
Create Freshdesk tickets for received emails
Email by Zapier integration logo

Send and receive email via a custom Zapier email address at This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.)

Have direct access to your own email servers? Check out our IMAP and SMTP services!

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Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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