When this happens...
FreshdeskUpdate Ticket
do these tasks!
SlackSend Channel Message
Email by ZapierSend Outbound Email

Maximize customer support or team visibility by making sure the right Slack channel and mailbox receives a notification when Freshdesk tickets get new statuses. Make sure no one misses an update, especially if you use this Zap when tickets are escalated!

How it works

  1. Freshdesk tickets are updated with a new status
  2. Zapier finds the tickets that have the new status
  3. Zapier sends a notification to your Slack channel
  4. Zapier sends an email

Apps involved

  • Freshdesk
  • Filter by Zapier
  • Slack
  • Email by Zapier

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Email by Zapier + Freshdesk and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Inbound Email

Triggers when an email is forwarded to your own custom zapiermail.com address.

Send Outbound Email

Send an email from your own custom zapiermail.com address. Up to 10 emails sent per hour.

New Contact

Triggers when a new customer is created.

Create Company

Allows you to create a Company entry in Freshdesk.

New Ticket Note

Triggers when a Note is added to a Ticket.

Create Ticket

Create a ticket in Freshdesk for your domain.

New Ticket

Triggers when there is a new ticket is created in Freshdesk.

Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

Update Ticket

Triggers when a Ticket is updated.

Add Notes to a Ticket

Add Private or Public notes to a Freshdesk Support Ticket.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,000+ others.

Become a Zapier Integration Partner

Send and receive email via a custom Zapier email address at "zapiermail.com". This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.) Have direct access to your own email servers? Check out our IMAP and SMTP services!

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.