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Send Slack channel notifications and an email when Freshdesk ticket statuses are updated

  1. When this happensStep 1: Update Ticket

  2. Then do thisStep 2: Send Channel Message

  3. Then do thisStep 3: Send Outbound Email

Maximize customer support or team visibility by making sure the right Slack channel and mailbox receives a notification when Freshdesk tickets get new statuses. Make sure no one misses an update, especially if you use this Zap when tickets are escalated!

How it works

  1. Freshdesk tickets are updated with a new status
  2. Zapier finds the tickets that have the new status
  3. Zapier sends a notification to your Slack channel
  4. Zapier sends an email

Apps involved

  • Freshdesk
  • Filter by Zapier
  • Slack
  • Email by Zapier

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