Freshdesk logoSlack logoEmail by Zapier logo

Send Slack channel notifications and an email when Freshdesk ticket statuses are updated

  1. When this happensStep 1: Update Ticket

  2. Then do thisStep 2: Send Channel Message

  3. Then do thisStep 3: Send Outbound Email

Maximize customer support or team visibility by making sure the right Slack channel and mailbox receives a notification when Freshdesk tickets get new statuses. Make sure no one misses an update, especially if you use this Zap when tickets are escalated!

How it works

  1. Freshdesk tickets are updated with a new status
  2. Zapier finds the tickets that have the new status
  3. Zapier sends a notification to your Slack channel
  4. Zapier sends an email

Apps involved

  • Freshdesk
  • Filter by Zapier
  • Slack
  • Email by Zapier

Connect Email by Zapier + Freshdesk in Minutes

It's easy to connect Email by Zapier + Freshdesk and requires absolutely zero coding experience—the only limit is your own imagination.

All Triggers & Actions

Connect the apps you use every day

Get started with a Free account

Or
By signing up, you agree to Zapier’s Terms of Service