Aha! + Freshdesk

Create features on Aha! from updated tickets on Freshdesk

Listening to Freshdesk for the information you need to keep your development pipeline moving steadily? Turn on this Freshdesk Aha! integration and we'll route it for you, capturing the information from every ticket you update on Freshdesk and adding it as a feature to Aha!

When this happens...
Update Ticket
Triggers when a Ticket is updated.
TriggerInstant
automatically do this!
Create Feature
Creates a new feature for a release.
ActionWrite

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Supported triggers and actions

What does this mean?

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
New Contact
Triggers when a new customer is created.
Trigger
Instant
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Update Contact
Triggers when a user is updated.
Trigger
Instant

Add Notes to a Ticket
Add Private or Public notes to a Freshdesk Support Ticket.
Action
Write
Create Company
Allows you to create a Company entry in Freshdesk.
Action
Write

Create Forum
Creates a Forum under a Category.
Action
Write

Freshdesk
Creates a Forum Category.
Scheduled
Action
Freshdesk
Create a new Forum Topic on Freshdesk Forums.
Scheduled
Action
Freshdesk
Create a ticket in Freshdesk for your domain.
Scheduled
Action
Freshdesk
Allows you to create a User/Customer in Freshdesk for your support domain.
Scheduled
Action
Freshdesk
Finds an existing customer or a potential customer that has raised a ticket.
Scheduled
Action
Freshdesk
Find a ticket by ID.
Scheduled
Action
Aha!
Triggers when there is new activity.
Instant
Trigger
Aha!
Triggers when a feature is sent to Zapier by a user in Aha!
Instant
Trigger
Aha!
Creates a new feature for a release.
Scheduled
Action
Aha!
Creates a new idea.
Scheduled
Action

About Aha!

Aha! Roadmaps is the complete product management suite - set strategy, capture ideas, score features, and share visual plans. It includes Aha! Ideas Essentials for crowdsourcing feedback. More than 5,000 companies trust our cloud-based software to build lovable products and be happy doing it.

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About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.