Aha! + Freshdesk Integrations

How to connect Aha! + Freshdesk

Zapier lets you send info between Aha! and Freshdesk automatically—no code required.

When this happens...

New Activity

Triggers when there is new activity.

automatically do this!

Add Notes to a Ticket

Add Private or Public notes to a Freshdesk Support Ticket.

Popular Aha! + Freshdesk workflows

Our most popular Zap! arrow pointing down

Create features on Aha! from updated tickets on Freshdesk
Freshdesk + Aha!
More details
When this happens
Step 1: Update Ticket
Then do this
Step 2: Create Feature
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Create features on Aha! from updated tickets on Freshdesk
Create features on Aha! from updated tickets on Freshdesk
Freshdesk + Aha!

Supported triggers and actions

What does this mean?

New Activity
Triggers when there is new activity.
Trigger
Instant
New Feature
Triggers when a feature is sent to Zapier by a user in Aha!
Trigger
Instant
Create Feature
Creates a new feature for a release.
Action
Write
Create Idea
Creates a new idea.
Action
Write
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant

New Contact
Triggers when a new customer is created.
Trigger
Instant
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant

Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant

Freshdesk
Triggers when a user is updated.
Instant
Trigger
Freshdesk
Add Private or Public notes to a Freshdesk Support Ticket.
Scheduled
Action
Freshdesk
Allows you to create a Company entry in Freshdesk.
Scheduled
Action
Freshdesk
Creates a Forum under a Category.
Scheduled
Action
Freshdesk
Creates a Forum Category.
Scheduled
Action
Freshdesk
Create a new Forum Topic on Freshdesk Forums.
Scheduled
Action
Freshdesk
Create a ticket in Freshdesk for your domain.
Scheduled
Action
Freshdesk
Allows you to create a User/Customer in Freshdesk for your support domain.
Scheduled
Action
Freshdesk
Finds an existing customer or a potential customer that has raised a ticket.
Scheduled
Action
Freshdesk
Find a ticket by ID.
Scheduled
Action

How Aha! + Freshdesk Integrations Work

Step 1: Authenticate Aha! + Freshdesk.
30 seconds
Step 2: Pick one of the apps as a trigger, which will kick off your automation.
15 seconds
Step 3: Choose a resulting action from the other app.
15 seconds
Step 4: Select the data you want to send from one app to the other.
2 minutes
That’s it! More time to work on other things.

Connect apps

Connect Aha! + Freshdesk

About Aha!

Aha! Roadmaps is the complete product management suite - set strategy, capture ideas, score features, and share visual plans. It includes Aha! Ideas Essentials for crowdsourcing feedback. More than 5,000 companies trust our cloud-based software to build lovable products and be happy doing it.

Related categories

Product Management

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About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.