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Freshdesk + Geckoboard

Freshdesk + Geckoboard integrations

Update Geckoboard text widgets with new Freshdesk tickets

Trying to keep tabs on your customer support, but need to consider aspects of your business at the same time? This Freshdesk-Geckoboard integration might be right for you. Once it's active, every time a new Freshdesk ticket is received, a text widget on Geckoboard will be automatically updated with your content, allowing you to see Freshdesk activity at a glance alongside your other KPIs on your dashboard.

How It Works

A new Freshdesk ticket is received
Zapier automation updates text on Geckoboard

What You Need

Freshdesk account
Geckoboard account

When this happens...
New TicketTriggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this!
Add Record to DatasetAdds a record to a Dataset
ActionWrite

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More things you can do with Freshdesk and Geckoboard

Discover other triggers and actions you can use with Freshdesk and Geckoboard

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- Email
  Required
Action
Search
- Dataset ID
  Required
- Update type
  Required
Action
Write
- Widget key
  Required
- Number
  Required
- Label
- Comparison number
- Comparison label
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search
- Widget key
  Required
- Current value
  Required
- Minimum value
  Required
- Maximum value
  Required
Action
Write
- Widget key
  Required
- Message
  Required
Action
Write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

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About Geckoboard

Geckoboard: TV dashboards that make key business data visible for your team

HelpHelp

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