When this happens...
FreshdeskNew Ticket Note
Then do this...
LighthouseCreate Ticket

Keeping your customers happy is the most important time investment you can make, although staying on top of support requests requires good organization. Freshdesk is great for managing incoming tickets, but if you would like to keep track of the answers on each ticket, this automation will bring them into your Lighthouse workflow.

How It Works

  1. A new note is added to a ticket in Freshdesk
  2. The note is added as a new ticket in Lighthouse

What You Need

  • Freshdesk account
  • Lighthouse account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Freshdesk + Lighthouse and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Freshdesk
New Contact

Triggers when a new customer is created.

Freshdesk
Create Company

Allows you to create a Company entry in Freshdesk.

Freshdesk
New Ticket Note

Triggers when a Note is added to a Ticket.

Freshdesk
Create Ticket

Create a ticket in Freshdesk for your domain.

Freshdesk
New Ticket

Triggers when there is a new ticket is created in Freshdesk.

Freshdesk
Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

Freshdesk
Update Ticket

Triggers when a Ticket is updated.

Freshdesk
Add Notes to a Ticket

Add Private or Public notes to a Freshdesk Support Ticket.

Freshdesk
Update Contact

Triggers when a user is updated.

Freshdesk
Create Forum Topic

Create a new Forum Topic on Freshdesk Forums.

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Become a Zapier Integration Partner

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Lighthouse is a beautifully simple issue tracker changing the way thousands manage their issues.