Freshdesk
When this happens...
FreshdeskNew Ticket Note
Then do this...
LighthouseCreate Ticket

Keeping your customers happy is the most important time investment you can make, although staying on top of support requests requires good organization. Freshdesk is great for managing incoming tickets, but if you would like to keep track of the answers on each ticket, this automation will bring them into your Lighthouse workflow.

How It Works

  1. A new note is added to a ticket in Freshdesk
  2. The note is added as a new ticket in Lighthouse

What You Need

  • Freshdesk account
  • Lighthouse account

Why Zapier?

Free

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Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Freshdesk + Lighthouse and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Contact

Triggers when a new customer is created.

Create Company

Allows you to create a Company entry in Freshdesk.

New Ticket Note

Triggers when a Note is added to a Ticket.

Create Ticket

Create a ticket in Freshdesk for your domain.

New Ticket

Triggers when there is a new ticket is created in Freshdesk.

Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

Update Ticket

Triggers when a Ticket is updated.

Add Notes to a Ticket

Add Private or Public notes to a Freshdesk Support Ticket.

Update Contact

Triggers when a user is updated.

Create Forum Topic

Create a new Forum Topic on Freshdesk Forums.

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Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Lighthouse is a beautifully simple issue tracker changing the way thousands manage their issues.

See Lighthouse Integrations