When this happens...
FreshdeskNew Ticket
Then do this...
TargetprocessCreate Bug

Need to make sure those support tickets make it to your developers as soon as possible? Use this Freshdesk TargetProcess integration to keep up with every single one, no matter how fast they come in. Once you set it up, every new ticket on Freshdesk will also automatically create a new bug on TargetProcess, giving you all the tools and information you need to make sure your support is always attentive and responds immediately to any issue.

How It Works

  1. A new ticket is created on Freshdesk
  2. Zapier automatically adds a bug on TargetProcess

What You Need

  • Freshdesk account
  • TargetProcess account

Why Zapier?

Free

Get started for free—14 day trial of premium features and apps.

Easy

No coding required—automate any of 1,000+ apps in minutes.

Secure

Enterprise-level security—connect mission-critical apps.

It's easy to connect Freshdesk + Targetprocess and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
Freshdesk
New Contact

Triggers when a new customer is created.

Freshdesk
Create Company

Allows you to create a Company entry in Freshdesk.

Freshdesk
New Ticket Note

Triggers when a Note is added to a Ticket.

Freshdesk
Create Ticket

Create a ticket in Freshdesk for your domain.

Freshdesk
New Ticket

Triggers when there is a new ticket is created in Freshdesk.

Freshdesk
Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

Targetprocess
New Request

Triggers when a new Request is added.

Targetprocess
Create Task

Creates a Task, a small chunk of work, typically less than 16 hours. Task must relate to User Story.

Targetprocess
New Task

Triggers when a new Task is added by user.

Targetprocess
Create User Story

Creates a User Story, a statement of end user requirements in a couple of sentences. User Story can be assigned to Iteration or Release.

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Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Targetprocess is a Visual Management Software.