When this happens...
FreshdeskNew Ticket
Then do this...
TargetprocessCreate Bug

Need to make sure those support tickets make it to your developers as soon as possible? Use this Freshdesk TargetProcess integration to keep up with every single one, no matter how fast they come in. Once you set it up, every new ticket on Freshdesk will also automatically create a new bug on TargetProcess, giving you all the tools and information you need to make sure your support is always attentive and responds immediately to any issue.

How It Works

  1. A new ticket is created on Freshdesk
  2. Zapier automatically adds a bug on TargetProcess

What You Need

  • Freshdesk account
  • TargetProcess account

Why Zapier?


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It's easy to connect Freshdesk + Targetprocess and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New Contact

Triggers when a new customer is created.

Create Company

Allows you to create a Company entry in Freshdesk.

New Ticket Note

Triggers when a Note is added to a Ticket.

Create Ticket

Create a ticket in Freshdesk for your domain.

New Ticket

Triggers when there is a new ticket is created in Freshdesk.

Create Contact

Allows you to create a User/Customer in Freshdesk for your support domain.

New Request

Triggers when a new Request is added.

Create Task

Creates a Task, a small chunk of work, typically less than 16 hours. Task must relate to User Story.

New Task

Triggers when a new Task is added by user.

Create User Story

Creates a User Story, a statement of end user requirements in a couple of sentences. User Story can be assigned to Iteration or Release.

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Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Targetprocess is a Visual Management Software.

See Targetprocess Integrations