Your focus should be on servicing your customers, not logging requests. Set up this automation to do that for you. From then on, whenever you receive a new customer ticket on Freshdesk, Zapier will automatically create a new job in ServiceM8 so your technician can head out to the site immediately.
Note: This Zapier integration doesn't import existing Freshdesk tickets into ServiceM8, only new tickets after you've set it up.
How this ServiceM8-Freshdesk integration works
- A new ticket is created in Freshdesk
- Zapier creates a new job in ServiceM8
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Triggers when a new customer is created.
Allows you to create a Company entry in Freshdesk.
Triggers when a Note is added to a Ticket.
Create a ticket in Freshdesk for your domain.
Triggers when there is a new ticket is created in Freshdesk.
Allows you to create a User/Customer in Freshdesk for your support domain.
Triggers when a new job is created.
Creates a new job.
Triggers when a Job's status changes to Completed.
Creates a new client.