Put Zendesk to work with AI and enterprise-grade automation
Automate smarter with Zendesk and scale with confidence. Zapier is built for enterprise-grade security, compliance, and performance.
- No-code AI automation
- Full audit trails and controls
- SOC 2 and GDPR compliant
- Easy visual workflow builder
- 9,000+ apps, 450+ AI tools
- Free tier available
Or pick an app to pair with
Stripe (Legacy)
Payment Processing
Google Sheets
Google, Spreadsheets
Slack
Team Chat
Typeform
Forms & Surveys
HubSpot
Marketing Automation
Google Forms
Forms & Surveys, Google
Salesforce
CRM (Customer Relationship Management)
Airtable
Databases
Jira Software Cloud
Project Management
Stripe (Legacy)
Payment Processing
Google Sheets
Google, Spreadsheets
Slack
Team Chat
Typeform
Forms & Surveys
HubSpot
Marketing Automation
Google Forms
Forms & Surveys, Google
Stripe (Legacy)
Payment Processing
Google Sheets
Google, Spreadsheets
Slack
Team Chat
Typeform
Forms & Surveys
HubSpot
Marketing Automation
Google Forms
Forms & Surveys, Google
Salesforce
CRM (Customer Relationship Management)
Airtable
Databases
Jira Software Cloud
Project Management
Join millions worldwide who automate their work using Zapier
Zendesk integration details
Connect Zendesk to Zapier to streamline and organize your customer interactions so you can focus on providing the best customer experience. Use Zapier to automatically take care of manual work like adding tickets to your team's project management app or creating tickets from form entries.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- New Group
Triggers when a new group is created.
Try ItTriggerPolling - ViewRequired
Try ItTriggerPolling- Who can view suspended tickets
Try ItTriggerPolling
- TagsRequired
Try ItTriggerPolling- Organization
Try ItTriggerPolling- New Organization
Triggers when a new organization is created.
Try ItTriggerPolling - Ticket (Required for non-admins)
Try ItTriggerPolling
For builders
Let your AI safely access Zendesk
Go beyond Zap workflows. Install Zapier in your AI to call Zendesk actions directly from your agents—with governance built in. Authenticate once. Revoke access anytime.
No code
Install Zapier MCPCall actions in natural language with Zapier MCP
Act in Zendesk from your AI—no exposed credentials, and you control which actions your AI can touch. One install covers 9,000+ other apps.
Example actions on this page
Works with
Claude · ChatGPT · Cursor · Any MCP-compatible AI
Code
Open the SDK docsWork in code with the Zapier SDK
Expose Zendesk actions from backend services, scripts, or agent code. Zapier handles the OAuth and scoped permissions. Access 9,000+ apps, plus thousands more with .fetch().
Install
npm install @zapier/zapier-sdk npm install -D @zapier/zapier-sdk-cli zapier-sdk login # create a Zendesk connection @ https://zapier.com/app/assets/connections
Run an action
// Typescript
import { createZapierSdk } from "@zapier/zapier-sdk";
const zapier = createZapierSdk();
const { data: connection } = await zapier.findFirstConnection({ app: "zendesk", owner: "me" });
await zapier.runAction({
app: 'zendesk',
action: 'delete_user',
connection: connection.id,
input: {
{inputKeyValuePairs}
},
});Direct API calls to raw endpoints through fetch are not yet subject to org-level app and action restrictions.
Zendesk Help & Support
Common issues
Zendesk Tutorials
About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Related categories
Similar apps
Help Scout
Customer Support
Freshdesk
Customer Support
HappyFox
Customer Support