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Connect Jira Software Cloud and Zendesk to power AI-driven automation

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How Zapier works

Zapier makes it easy to integrate Jira Software Cloud with Zendesk - no code necessary. See how you can get setup in minutes.

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Jira Software Cloud logo
Jira Software Cloud
Jira Software Cloud logo
Jira Software Cloud
1. Choose trigger event
Zendesk logo
Zendesk
Zendesk logo
Zendesk
2. Choose action
Jira Software Cloud logo
1. Select the event
Setup
Test
Jira Software Cloud logo
Jira Software Cloud
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Issue" from Jira Software Cloud.

Add your action

An action happens after the trigger—such as "Delete User" in Zendesk.

You’re connected!

Zapier seamlessly connects Jira Software Cloud and Zendesk, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

    • Project
    • Status
    Trigger
    Polling
    Try It
    • Project
      Required
    • Status
    • Assignee
    Trigger
    Polling
    Try It
    • Issue
      Required
    • Attachment
      Required
    Action
    Write
    • Issue
      Required
    • Form action
      Required
    • Submit form
      Required
    Action
    Write
    • JQL
    • Order_by
    Trigger
    Polling
    Try It
    • Project
    • Status
    Trigger
    Polling
    Try It
    • Issue
      Required
    • Comment
      Required
    Action
    Write
    • First Issue
      Required
    • Link Type
      Required
    • Second Issue
      Required
    Action
    Write

For AI agents & developers

Use Jira Software Cloud and Zendesk with AI agents and code

Beyond Zap workflows. Call Jira Software Cloud and Zendesk actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose Jira Software Cloud and Zendesk actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

  • Add Attachment to Issue
  • Delete User

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP
Typescript

Call from code with the Zapier SDK

Trigger Jira Software Cloud and Zendesk actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* jira-software-cloud / zendesk action */ });
Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

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Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Connect Jira Software Cloud and Zendesk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.
An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.
An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.
An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.
An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.
An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Learn how to automate Jira Software Cloud on the Zapier blog

Learn how to automate Zendesk on the Zapier blog

Make work flow with AI

Level up your Jira Software Cloud to Zendesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
Illustration of AI enhancing Zapier workflows with automation and app integrations.

Frequently Asked Questions about Jira Software Cloud + Zendesk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Jira Software Cloud and Zendesk

How do I start the integration between Jira Software Cloud and Zendesk?

To start the integration, you'll need to set up a new Zap in our platform. Search for Jira Software Cloud and Zendesk as your desired apps and follow the guided steps. You'll begin by setting a trigger in one app, such as a new issue created in Jira, which will then prompt an action in Zendesk, like creating a ticket.

What types of triggers can I use from Jira Software Cloud?

You can utilize several triggers from Jira Software Cloud including when a new issue is created, an issue is updated, or when an issue transitions to a specific status. Each of these can then drive different actions within Zendesk.

Can Zendesk trigger actions in Jira Software Cloud?

Yes, you can configure Zendesk to trigger actions in Jira Software Cloud. For instance, when a new ticket is received or updated in Zendesk, it can create or update an issue in Jira.

How do I authenticate my accounts for integration?

During the integration setup process on our platform, you'll be prompted to log into both your Jira Software Cloud and Zendesk accounts to authenticate them. We ensure this process is secure so that your data remains protected throughout.

Are there pre-built templates for common integrations between these apps?

Our platform provides several pre-built Zap templates for common scenarios between Jira Software Cloud and Zendesk. These templates cover popular use cases like creating tickets from issues and updating issues when tickets are solved.

What actions can be performed on Zendesk through this integration?

When integrating with Zendesk, you can automate actions such as creating tickets, updating existing ones, or even adding comments based on activities happening over in your connected app like Jira.

Is it possible to customize workflows beyond simple ticket creation or updates?

Absolutely! You have the flexibility to build complex workflows by chaining multiple Zaps together and using features like filters and branching logic on our platform.

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About Jira Software Cloud
Jira Software Cloud is a bug and issue tracking tool that allows software developers to manage product development. This integration connects to cloud-hosted instances of Jira.
Learn moreLearn moreHelpHelp
Related categories
Project Management
zendesk logo
zendesk logo
About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn moreLearn moreHelpHelp
Related categories
Customer Support
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