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Zendesk + Zendesk + Perfect Wiki

Zendesk + Zendesk + Perfect Wiki

Zendesk + Zendesk integrations

Add comments from Perfect Wiki to new Zendesk tickets

Support teams often waste time digging through documentation to answer common questions. With this integration, every time a new Zendesk ticket is created, Perfect Wiki is queried automatically and the best answer is posted as a comment on the ticket. This keeps your team focused and your customers informed.

  1. When this happens...
    New Action on Ticket
    New Action on Ticket
    New Action on TicketTriggers when there is activity (an audit) on a specific ticket. Non-admins can only watch one ticket at a time.
  2. automatically do this...
    Query Knowledge Bot
    Query Knowledge Bot
    Query Knowledge BotQuery a knowledge bot to find an answer
  3. then do this!
    Add Comment to Ticket
    Add Comment to Ticket
    Add Comment to TicketAdd a Comment to an existing Ticket.
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More things you can do with Zendesk and Perfect Wiki

Discover other triggers and actions you can use with Zendesk and Perfect Wiki

  • Zendesk triggers, actions, and search
    New Group

    Triggers when a new group is created.

    Trigger
    Polling
    Try It
    • View
      Required
    Trigger
    Polling
    Try It
    • Tags
    Trigger
    Instant
    Try It
    • Who can view suspended tickets
    Trigger
    Polling
    Try It
    • Tags
      Required
    Trigger
    Polling
    Try It
    • Organization
    Trigger
    Polling
    Try It
    • Ticket (Required for non-admins)
    Trigger
    Polling
    Try It
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About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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About Perfect Wiki
Perfect Wiki is a knowledge base solution designed to centralize and structure company information for easy access.
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