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Jira Service Management + Zendesk

Create new Jira Service Management requests from new Zendesk tickets

Streamline your IT ticketing process with this efficient workflow. Whenever a new ticket is raised in Zendesk, it generates a corresponding service request in Jira Service Management. This seamless data transfer eliminates manual data entry, making your IT service management more effective and efficient. It's the ideal solution for organizations looking to enhance their operational productivity.

Streamline your IT ticketing process with this efficient workflow. Whenever a new ticket is raised in Zendesk, it generates a corresponding service request in Jira Service Management. This seamless data transfer eliminates manual data entry, making your IT service management more effective and efficient. It's the ideal solution for organizations looking to enhance their operational productivity.

  1. When this happens...
    ZendeskZendesk
    New Ticket

    Triggers when a new ticket is created. Optionally select an organization.

    TriggerScheduled
  2. automatically do this!
    Jira Service ManagementJira Service Management
    Create Request

    Create a new request.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
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    • Organization

    Trigger
    Scheduled
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    • ViewRequired

    Trigger
    Scheduled
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    • Tags

    Trigger
    Instant
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    • Ticket (Required for non-admins)

    Trigger
    Scheduled
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jira-service-management logo

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.
Learn more

Related categories

  • Customer Support
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