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Jira Service Management + Zendesk

Create Jira Service Management requests for new Zendesk tickets effortlessly

Save time and streamline your support process by connecting Zendesk and Jira Service Management with this automation workflow. When a new ticket is created in Zendesk, a corresponding request is instantly created in Jira Service Management, ensuring that your support and development teams are always on the same page. Say goodbye to manual data entry and embrace a more efficient way of managing your support tickets.

Save time and streamline your support process by connecting Zendesk and Jira Service Management with this automation workflow. When a new ticket is created in Zendesk, a corresponding request is instantly created in Jira Service Management, ensuring that your support and development teams are always on the same page. Say goodbye to manual data entry and embrace a more efficient way of managing your support tickets.

  1. When this happens...
    ZendeskZendesk
    New Ticket

    Triggers when a new ticket is added to a view.

    TriggerScheduled
  2. automatically do this!
    Jira Service ManagementJira Service Management
    Create Request

    Create a new request.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
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    • Organization

    Trigger
    Scheduled
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    • ViewRequired

    Trigger
    Scheduled
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    • Tags

    Trigger
    Instant
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    • Ticket (Required for non-admins)

    Trigger
    Scheduled
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jira-service-management logo
jira-service-management logo

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.
Learn more

Related categories

  • Customer Support
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