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Zendesk + Google Vertex AI

Enrich your Zendesk tickets with Google Vertex AI's extra context

Whenever there's a new ticket gets added to Zendesk, get Google Vertex AI to write those product recommendations, acceptance criteria, and other requirements and add them to the ticket for your team to handle.

Whenever there's a new ticket gets added to Zendesk, get Google Vertex AI to write those product recommendations, acceptance criteria, and other requirements and add them to the ticket for your team to handle.

  1. When this happens...
    ZendeskZendesk
    New Ticket

    Triggers when a new ticket is created. Optionally select an organization.

    TriggerScheduled
  2. automatically do this...
    Google Vertex AIGoogle Vertex AI
    Conversation

    Sends a chat message, optionally storing messages as you go.

    ActionWrite
  3. then do this!
    ZendeskZendesk
    Add Comment to Ticket

    Add a Comment to an existing Ticket.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Scheduled
    Try It
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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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  • Customer Support

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About Google Vertex AI

Build, deploy, and scale machine learning (ML) models, with fully managed ML tools for any use case, with Vertex AI.

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