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Zendesk + Zendesk

Zendesk + Zendesk

Zendesk + Zendesk integrations

Update tickets across Zendesk when new Zendesk tickets are created

It's easy to get duplicate tickets for the same customer issue in Zendesk. Thankfully, Zapier can help you link these tickets together. If the new ticket matches an existing ticket, this Zap updates the existing ticket with the new information. That way, no matter which ticket you open first, you'll see a complete history of the customer's requests. Note: Add a filter or search step telling Zapier what to look for, such as an existing ticket with the same requester or tag.

  1. When this happens...
    New Ticket
    New Ticket
    New TicketTriggers when a new ticket is created. Optionally select an organization.
  2. automatically do this!
    Update Ticket
    Update Ticket
    Update TicketUpdate an existing ticket status or add comments.
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More things you can do with Zendesk

Discover other triggers and actions you can use with Zendesk

  • Zendesk triggers, actions, and search
    New Group

    Triggers when a new group is created.

    Trigger
    Polling
    Try It
    • View
      Required
    Trigger
    Polling
    Try It
    • Tags
    Trigger
    Instant
    Try It
    • Who can view suspended tickets
    Trigger
    Polling
    Try It
    • Tags
      Required
    Trigger
    Polling
    Try It
    • Organization
    Trigger
    Polling
    Try It
    • Ticket (Required for non-admins)
    Trigger
    Polling
    Try It
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About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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