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Zendesk + Zendesk + Metatext

Zendesk + Zendesk + Metatext

Zendesk + Zendesk integrations

Add Metatext key tags to new Zendesk tickets in view

Are you tired of tagging support tickets manually? Use this Zap to save precious time for your customer support team and automate support ticket tagging. Once set up, this integration will automate ticket tagging based on Metatext Keywords Extractor. Every time a new ticket arrives in your Zendesk account, Metatext will automatically extract the most relevant keywords from the content (subject + body) to tag the ticket.

  1. When this happens...
    New Ticket in View
    New Ticket in View
    New Ticket in ViewTriggers when a new ticket is added to a view.
  2. automatically do this...
    Extract Text
    Extract Text
    Extract TextExtracts any information from texts (e.g., entity detection, keywords, and custom models)
  3. then do this!
    Add Tag(s) to Ticket
    Add Tag(s) to Ticket
    Add Tag(s) to TicketAdd one or more tags to an existing ticket.
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More things you can do with Zendesk and Metatext

Discover other triggers and actions you can use with Zendesk and Metatext

  • Zendesk triggers, actions, and search
    New Group

    Triggers when a new group is created.

    Trigger
    Polling
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    • View
      Required
    Trigger
    Polling
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    • Tags
    Trigger
    Instant
    Try It
    • Who can view suspended tickets
    Trigger
    Polling
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    • Tags
      Required
    Trigger
    Polling
    Try It
    • Organization
    Trigger
    Polling
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    • Ticket (Required for non-admins)
    Trigger
    Polling
    Try It
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About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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About Metatext
Metatext is a easy to use AI tool to create and manage robust language models for classification, extraction and generation tasks.
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