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Zendesk + Zendesk + Metatext

Zendesk + Zendesk + Metatext

Zendesk + Zendesk integrations

Add tags to new Zendesk tickets with Metatext classifications

Are you tired of tagging support tickets manually? Use this Zap to save precious time for your customer support team and automate support ticket tagging. Once set up, this integration will automate ticket tagging based on Metatext classification. Every time a new ticket arrives in your Zendesk account, Metatext will automatically classify the content (subject + body) to tag the ticket.

  1. When this happens...
    New Ticket
    New Ticket
    New TicketTriggers when a new ticket is created. Optionally select an organization.
  2. automatically do this...
    Classify Text
    Classify Text
    Classify TextClassify text into one or more categories (e.g., sentiment analysis, intent, topic, custom models)
  3. then do this!
    Add Tag(s) to Ticket
    Add Tag(s) to Ticket
    Add Tag(s) to TicketAdd one or more tags to an existing ticket.
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More things you can do with Zendesk and Metatext

Discover other triggers and actions you can use with Zendesk and Metatext

  • Zendesk triggers, actions, and search
    New Group

    Triggers when a new group is created.

    Trigger
    Polling
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    • View
      Required
    Trigger
    Polling
    Try It
    • Tags
    Trigger
    Instant
    Try It
    • Who can view suspended tickets
    Trigger
    Polling
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    • Tags
      Required
    Trigger
    Polling
    Try It
    • Organization
    Trigger
    Polling
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    • Ticket (Required for non-admins)
    Trigger
    Polling
    Try It
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About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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About Metatext
Metatext is a easy to use AI tool to create and manage robust language models for classification, extraction and generation tasks.
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