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Microsoft Outlook + Zendesk

Create new Zendesk tickets from new flagged emails in Microsoft Outlook

Stay efficient and proactive with this workflow that bridges Microsoft Outlook and Zendesk. When a new email is flagged in Outlook, this automation springs into action, creating a new ticket in Zendesk immediately. This ensures your team never misses important correspondence and can respond timely to any urgent matters. Say goodbye to manual monitoring and upkeep as this seamless integration keeps your support processes streamlined and efficient.

Stay efficient and proactive with this workflow that bridges Microsoft Outlook and Zendesk. When a new email is flagged in Outlook, this automation springs into action, creating a new ticket in Zendesk immediately. This ensures your team never misses important correspondence and can respond timely to any urgent matters. Say goodbye to manual monitoring and upkeep as this seamless integration keeps your support processes streamlined and efficient.

  1. When this happens...
    Microsoft OutlookMicrosoft Outlook
    New Flagged Email

    Triggers when a new email is flagged.

    TriggerScheduled
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Calendar

    • Time BeforeRequired

    • Time Before (Unit)Required

    Trigger
    Scheduled
    Try It
    • Calendar

    Trigger
    Scheduled
    Try It
    • Shared Inbox

    Trigger
    Scheduled
    Try It
  • Microsoft Outlook triggers, actions, and search

    New Flagged Email

    Triggers when a new email is flagged.

    Trigger
    Scheduled
    Try It
    • Parent FolderRequired

    • Child Folder

    Trigger
    Scheduled
    Try It
    • Contact Folder

    Trigger
    Scheduled
    Try It
    • Parent Folder

    • Child Folder

    • Search termsRequired

    • Note

    Trigger
    Scheduled
    Try It
    • Parent Folder

    • Child Folder

    Trigger
    Scheduled
    Try It
microsoft-outlook logo
microsoft-outlook logo

About Microsoft Outlook

Microsoft Outlook is a web-based suite of webmail, contacts, tasks, and calendaring services.
Learn moreHelp

Related categories

  • Calendar
  • Email
  • Microsoft

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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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