Connect Microsoft Outlook and Zendesk to unlock the power of automation
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Set up your first integration
Quickly connect Microsoft Outlook to Zendesk with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Microsoft Outlook with Zendesk - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "Calendar Event Start" from Microsoft Outlook.
Add your action
An action happens after the trigger—such as "Delete User" in Zendesk.
You’re connected!
Zapier seamlessly connects Microsoft Outlook and Zendesk, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Calendar
- Time BeforeRequired
- Time Before (Unit)Required
Try ItTriggerPolling- Parent FolderRequired
- Child Folder
Try ItTriggerPolling- Contact Folder
Try ItTriggerPolling- Parent Folder
- Child Folder
- Search termsRequired
- Note
Try ItTriggerPolling
- Cancelled Calendar Event
Triggers when an event is cancelled.
Try ItTriggerInstant - Calendar
Try ItTriggerPolling- Shared Inbox
Try ItTriggerPolling- New Flagged Email
Triggers when a new email is flagged.
Try ItTriggerPolling
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Practical ways you can use Microsoft Outlook and Zendesk
Forward key Zendesk tickets to Outlook
Keep business owners informed on important customer cases. When a high-priority Zendesk ticket is created, Zapier automatically sends an email from Microsoft Outlook containing the ticket details, ensuring quick oversight and action.
Business OwnerSync flagged Outlook emails to Zendesk tickets
Help customer support teams prioritize tasks more effectively. When an email is flagged in Microsoft Outlook, Zapier creates a corresponding ticket in Zendesk. This creates a seamless transition between inquiries and action, improving response times.
Customer Support Ops
Update Zendesk tickets when Outlook events change
Streamline communication between IT and end-users. When an event in Microsoft Outlook's calendar is updated, Zapier will automatically update the relevant ticket in Zendesk. This prevents miscommunication and ensures everyone is aligned on the latest progress.
IT
