Microsoft Outlook + Zendesk

Create new Zendesk tickets from new Microsoft Outlook emails

Stay on top of your customer service with this automation that transforms new emails in Microsoft Outlook into customer support tickets in Zendesk. As soon as a new email lands in your Outlook inbox, a matching customer support ticket is created in your Zendesk account. Not only does this workflow streamline your operations by saving you the hassle of manual data entry, it also ensures swift responses and high-quality customer service.

Stay on top of your customer service with this automation that transforms new emails in Microsoft Outlook into customer support tickets in Zendesk. As soon as a new email lands in your Outlook inbox, a matching customer support ticket is created in your Zendesk account. Not only does this workflow streamline your operations by saving you the hassle of manual data entry, it also ensures swift responses and high-quality customer service.

  1. When this happens...
    Microsoft OutlookMicrosoft Outlook
    New Email

    Triggers when a new e-mail is received in your inbox.

    TriggerScheduled
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Calendar

    • Time BeforeRequired

    • Time Before (Unit)Required

    Trigger
    Scheduled
    Try It
    • Parent FolderRequired

    • Child Folder

    Trigger
    Scheduled
    Try It
    • Contact Folder

    Trigger
    Scheduled
    Try It
    • Parent Folder

    • Child Folder

    • Search termsRequired

    • Note

    Trigger
    Scheduled
    Try It
microsoft-outlook logo
microsoft-outlook logo

About Microsoft Outlook

Microsoft Outlook is a web-based suite of webmail, contacts, tasks, and calendaring services.
Learn moreHelp

Related categories

  • Calendar
  • Email
  • Microsoft

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zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn moreHelp

Related categories

  • Customer Support

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