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Zendesk + Zendesk + Chatbase

Zendesk + Zendesk + Chatbase

Zendesk + Zendesk integrations

Add AI-generated instructions or context to Zendesk tickets with Chatbase

Navigating through customer tickets can be a breeze with a little assistance! When a new ticket rolls into Zendesk, a prompt is sent to Chatbase to garner additional insights or propose a solution. Swiftly, this information is circled back and added as a comment to the ticket in Zendesk, providing a richer context for support teams to address customer concerns.

  1. When this happens...
    Recent Ticket
    Recent Ticket
    Recent TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
  2. automatically do this...
    Send Prompt
    Send Prompt
    Send PromptSend a prompt to your chatbot
  3. then do this!
    Add Comment to Ticket
    Add Comment to Ticket
    Add Comment to TicketAdd a Comment to an existing Ticket.
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More things you can do with Zendesk and Chatbase

Discover other triggers and actions you can use with Zendesk and Chatbase

  • Zendesk triggers, actions, and search
    New Group

    Triggers when a new group is created.

    Trigger
    Polling
    Try It
    • View
      Required
    Trigger
    Polling
    Try It
    • Tags
    Trigger
    Instant
    Try It
    • Who can view suspended tickets
    Trigger
    Polling
    Try It
    • Tags
      Required
    Trigger
    Polling
    Try It
    • Organization
    Trigger
    Polling
    Try It
    • Ticket (Required for non-admins)
    Trigger
    Polling
    Try It
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About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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About Chatbase
With Chatbase, you can create a custom GPT chatbot that knows your data. Upload a pdf or a link and get a chatbot that has the info on it.
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