Zendesk + Chatbase
Add AI-generated instructions or context to Zendesk tickets with Chatbase
Navigating through customer tickets can be a breeze with a little assistance! When a new ticket rolls into Zendesk, a prompt is sent to Chatbase to garner additional insights or propose a solution. Swiftly, this information is circled back and added as a comment to the ticket in Zendesk, providing a richer context for support teams to address customer concerns.
Navigating through customer tickets can be a breeze with a little assistance! When a new ticket rolls into Zendesk, a prompt is sent to Chatbase to garner additional insights or propose a solution. Swiftly, this information is circled back and added as a comment to the ticket in Zendesk, providing a richer context for support teams to address customer concerns.
- When this happens...Recent Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
- automatically do this...Send Prompt
Send a prompt to your chatbot
- then do this!Add Comment to Ticket
Add a Comment to an existing Ticket.
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