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Smartsheet + Zendesk

Smartsheet + Zendesk

Smartsheet + Zendesk integrations

Update rows in Smartsheet when tickets in Zendesk view are updated

Manage your project’s ticket updates efficiently with this workflow. When there's an updated ticket in Zendesk, the same information is instantly transferred to update a row in Smartsheet. This automation streamlines your project tracking process, ensuring that your Smartsheet data stays up-to-date with your customer service activity. No more jumping between apps or manually copying information, keep your project management smooth and effortless.

  1. When this happens...
    Updated Ticket in View
    Updated Ticket in View
    Updated Ticket in ViewTriggers when a ticket is updated in the selected view.
  2. automatically do this!
    Update Row
    Update Row
    Update RowUpdate an existing row with new values. Requires a row ID.
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More things you can do with Zendesk and Smartsheet

Discover other triggers and actions you can use with Zendesk and Smartsheet

  • Zendesk triggers, actions, and search
    New Group

    Triggers when a new group is created.

    Trigger
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    • View
      Required
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    • Tags
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    Instant
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    • Who can view suspended tickets
    Trigger
    Polling
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    • Tags
      Required
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    • Organization
    Trigger
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    • Ticket (Required for non-admins)
    Trigger
    Polling
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About Smartsheet
Smartsheet is a leading cloud-based platform for work execution, enabling teams and organizations to plan, capture, manage, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.
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About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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