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Smartsheet + Zendesk

Smartsheet + Zendesk

Smartsheet + Zendesk integrations

Update tickets in Zendesk when rows are updated in Smartsheet

Keep your customer support in sync with your project management by linking Smartsheet to Zendesk through this workflow. Now, whenever there's an update to a row in Smartsheet, a corresponding ticket gets updated in Zendesk. This smooth, automatic workflow ensures that all relevant changes recorded in Smartsheet are immediately reflected in your Zendesk support tickets, keeping your service team up-to-date with the latest developments.

  1. When this happens...
    Updated Row
    Updated Row
    Updated RowTriggers when cells in a row are updated or created (based on your settings).
  2. automatically do this!
    Update Ticket
    Update Ticket
    Update TicketUpdate an existing ticket status or add comments.
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More things you can do with Smartsheet and Zendesk

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    Trigger
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    • Select a Report
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    Trigger
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    • Workspace Name
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  • Smartsheet triggers, actions, and search
    Updated Row

    Triggers when cells in a row are updated or created (based on your settings).

    Trigger
    Instant
    Try It
    • Sheet
      Required
    • Row
      Required
    • File Attachment
      Required
    Action
    Write
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About Smartsheet
Smartsheet is a leading cloud-based platform for work execution, enabling teams and organizations to plan, capture, manage, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.
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Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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