Smartsheet + Zendesk

Update rows in Smartsheet and add comments to tickets in Zendesk

Effortlessly keep your Zendesk tickets up to date with this Smartsheet and Zendesk integration. Whenever a row is updated in Smartsheet, a comment will be added to the corresponding Zendesk ticket, ensuring that your customer support team stays informed about any changes. Reduce manual work and improve communication between teams with this seamless workflow.

Effortlessly keep your Zendesk tickets up to date with this Smartsheet and Zendesk integration. Whenever a row is updated in Smartsheet, a comment will be added to the corresponding Zendesk ticket, ensuring that your customer support team stays informed about any changes. Reduce manual work and improve communication between teams with this seamless workflow.

  1. When this happens...
    SmartsheetSmartsheet
    Updated Row

    Triggers when a row is updated.

    TriggerScheduled
  2. automatically do this!
    ZendeskZendesk
    Add Comment to Ticket

    Add a Comment to an existing Ticket.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Choose a SheetRequired

    Trigger
    Scheduled
    Try It
    • Choose a SheetRequired

    Trigger
    Scheduled
    Try It
    • Workspace NameRequired

    Action
    Write
    • Choose a SheetRequired

    • RowRequired

    • TitleRequired

    • CommentRequired

    Action
    Write
    • Choose a SheetRequired

    Trigger
    Scheduled
    Try It
    • Choose a SheetRequired

    Trigger
    Scheduled
    Try It
    • SheetRequired

    • RowRequired

    • File AttachmentRequired

    Action
    Write
    • Choose a SheetRequired

    • Add Row to Top or Bottom

    Action
    Write
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smartsheet logo

About Smartsheet

Smartsheet is a leading cloud-based platform for work execution, enabling teams and organizations to plan, capture, manage, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.
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Related categories

  • Spreadsheets

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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn moreHelp

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  • Customer Support

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