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Start with a template that brings Smartsheet and Zendesk together. Build enterprise-grade automation in minutes.

Our most popular template

Update rows in Smartsheet for updated tickets in Zendesk
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Zendesk + Smartsheet
Create Zendesk tickets from new Smartsheet rows
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Smartsheet + Zendesk
Add new Zendesk tickets to Smartsheet as rows for seamless tracking
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Zendesk + Smartsheet
Update rows in Smartsheet and add comments to tickets in Zendesk
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Smartsheet + Zendesk
Manage new Zendesk tickets by adding rows to a Smartsheet sheet instantly
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Zendesk + Smartsheet
Update tickets in Zendesk when rows are updated in Smartsheet
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Smartsheet + Zendesk

Update rows in Smartsheet for updated tickets in Zendesk

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Zendesk + Smartsheet

Create Zendesk tickets from new Smartsheet rows

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Smartsheet + Zendesk

Add new Zendesk tickets to Smartsheet as rows for seamless tracking

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Zendesk + Smartsheet

Update rows in Smartsheet and add comments to tickets in Zendesk

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Smartsheet + Zendesk

Manage new Zendesk tickets by adding rows to a Smartsheet sheet instantly

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Zendesk + Smartsheet

Update tickets in Zendesk when rows are updated in Smartsheet

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Smartsheet + Zendesk

Create tickets in Zendesk from new rows in Smartsheet
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Smartsheet + Zendesk
Add new Zendesk tickets to Smartsheet as rows
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Zendesk + Smartsheet

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Get Reports" from Smartsheet.

Add your action

An action happens after the trigger—such as "Delete User" in Zendesk.

You’re connected!

Zapier seamlessly connects Smartsheet and Zendesk, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Get Reports
[PRIVATE] Generates report list for dropdown.
Trigger
Polling
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- Choose a Sheet
  Required
Trigger
Polling
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- Select a Report
  Required
Trigger
Polling
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- Workspace Name
  Required
Action
Write
- Choose a Sheet
  Required
- Row
  Required
- Title
  Required
- Comment
  Required
Action
Write

- Source Workspace
- Source Folder
  Required
- Destination Workspace
- Destination Folder
  Required
- New Folder Name
  Required
Action
Write
- Workspace
  Required
- New Name
  Required
- What to Include?
- Skip Remap
Action
Write

- Choose Source Sheet
  Required
- Choose a Destination Sheet
  Required
- Choose Row
  Required
Action
Write
- Destination
  Required
- Template
  Required
- Copy Cells?
  Required
- Copy Attachments?
  Required
- Copy Discussions?
  Required
- Sheet Name
  Required
Action
Write
- Choose a Sheet
  Required
- Email Address(es)
  Required
- Choose Row
  Required
- Email Subject
- Message
- CC Me?
- Include Attachments ?
- Include Discussions ?
Action
Write
- Choose a Sheet
  Required
- Email Address(es) to Share To
  Required
- Access Level
  Required
- Notify via Email?
  Required
- Email Subject
- Message
- CC Me?
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Sheet ID
  Required
- Row ID
  Required
Action
Search
New Group
Triggers when a new group is created.
Trigger
Polling
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- View
  Required
Trigger
Polling
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- Tags
Trigger
Instant
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- Who can view suspended tickets
Trigger
Polling
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- Organization
Trigger
Polling
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New User
Triggers when a new user is created.
Trigger
Polling
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- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Comment
  Required
- Comment format
- Should the comment be public?
- File
  Required
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write

- Choose a Sheet
  Required
Trigger
Polling
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- Choose a Sheet
  Required
Trigger
Polling
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Updated Row
Triggers when cells in a row are updated or created (based on your settings).
Trigger
Instant
Try It
- Sheet
  Required
- Row
  Required
- File Attachment
  Required
Action
Write
- Choose a Sheet
  Required
- Add Row to Top or Bottom
Action
Write
- Choose Source Sheet
  Required
- Choose a Destination Sheet
  Required
- Choose Row
  Required
Action
Write
- Sheet
  Required
- Column
  Required
- Parent Row
Action
Write
- Destination
  Required
- Sheet to Copy
  Required
- Copy Cells?
  Required
- Copy Attachments?
  Required
- Copy Discussions?
  Required
- Sheet Name
  Required
Action
Write
- Choose a Sheet
  Required
- Row ID
  Required
Action
Write
- Choose a Sheet
  Required
- Email Address(es)
  Required
- Format
  Required
- Email Subject
- Message
- CC Me?
- Paper Size
Action
Write
- Choose a Workspace
  Required
- Email Address(es) to Share To
  Required
- Access Level
  Required
- Notify via Email?
  Required
- Email Subject
- Message
- CC Me?
Action
Write
Find sheet Row (Legacy)
Find a row in a specified sheet using a query.
Action
Write
- Sheet ID
  Required
- Query
  Required
Action
Search
- Tags
  Required
Trigger
Polling
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- Organization
Trigger
Polling
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New Organization
Triggers when a new organization is created.
Trigger
Polling
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- Ticket (Required for non-admins)
Trigger
Polling
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- Important
- View
  Required
Trigger
Polling
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New View
Triggers when a new view is created.
Trigger
Polling
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- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Follow-up Source Ticket
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- Ticket
  Required
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- Organization
  Required
- Name
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write

For AI agents & developers

Use Smartsheet and Zendesk with AI agents and code

Beyond Zap workflows. Call Smartsheet and Zendesk actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose Smartsheet and Zendesk actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

Create Workspace
Delete User

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP

Typescript

Call from code with the Zapier SDK

Trigger Smartsheet and Zendesk actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* smartsheet / zendesk action */ });

Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

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The average user takes less than 6 minutes to set up a Zap

Practical ways you can use Smartsheet and Zendesk

Log ticket updates in Smartsheet

Zapier updates a Smartsheet whenever any customer support ticket in Zendesk is modified. This provides a consolidated spreadsheet for analyzing trends and keeping business analytics in one space, while saving time from manual updates.

Customer Support Ops

Try it

Update Smartsheet based on Zendesk tickets

When a new ticket is created or updated in Zendesk, Zapier automatically updates or adds a row in Smartsheet with the ticket information. This keeps your IT tracking spreadsheet always current, ensuring nothing falls through the cracks.

Try it

Turn support tickets into actionable tasks

When a new Zendesk support ticket is created, Zapier adds a detailed row to Smartsheet. This bridges project management and support tracking, making sure every ticket is prioritized and assigned for resolution.

Project Management

Try it

Learn how to automate Smartsheet on the Zapier blog

Learn how to automate Zendesk on the Zapier blog

Make work flow with AI

Level up your Smartsheet to Zendesk integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Frequently Asked Questions about Smartsheet + Zendesk integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Smartsheet and Zendesk

Can I automate ticket creation in Zendesk from Smartsheet rows?

Yes, you can automate the creation of tickets in Zendesk when new rows are added to a Smartsheet sheet. Simply set up a trigger in Smartsheet for new rows, which will then prompt an action in Zendesk to create a ticket with specified details from the row.

How can we update a Smartsheet when a Zendesk ticket status changes?

To update a Smartsheet based on changes in Zendesk ticket status, set up a trigger in Zendesk for status changes, and configure an action to update the corresponding row or cell in your Smartsheet with the new status information.

Is it possible to sync comments between Smartsheet and Zendesk?

Currently, syncing comments directly between Smartsheet and Zendesk isn't supported as a direct action. However, you may be able to customize integrations through additional middleware or API solutions.

Can I create automated reminders in Smartsheet for my Zendesk tickets?

You can create automated reminders by using triggers from specific updates or deadlines set within your Smartsheet connected to ticket deadlines or updates in Zendesk. This involves configuring actions that alert you based on date/time field configurations.

What happens if there is an error during an integration process between Smartsheet and Zendesk?

If errors occur during integration processes, error notifications and logs are available so you can troubleshoot the specific issue within our platform settings. Always ensure both apps’ credentials are up-to-date and permissions are correctly configured.

How do we handle data mapping between fields in Smartsheet and custom fields in Zendesk?

Data mapping between fields is managed by setting specific field actions within our integration setup. You’ll need to define which fields from your Smartsheets correspond with custom fields in your Zendesk tickets so data transfers correctly.

Is real-time data synchronization supported between these two platforms?

Real-time data synchronization might not always be possible due to API call limitations; however, triggers can be set for near real-time updates between actions if configured properly within each tool's settings.

About Smartsheet

Smartsheet is a leading cloud-based platform for work execution, enabling teams and organizations to plan, capture, manage, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.

HelpHelp

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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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Connect Smartsheet and Zendesk to power AI-driven automation

Launch your first automated workflow

Update rows in Smartsheet for updated tickets in Zendesk

Create Zendesk tickets from new Smartsheet rows

Add new Zendesk tickets to Smartsheet as rows for seamless tracking

Update rows in Smartsheet and add comments to tickets in Zendesk

Manage new Zendesk tickets by adding rows to a Smartsheet sheet instantly

Update tickets in Zendesk when rows are updated in Smartsheet

Update rows in Smartsheet for updated tickets in Zendesk

Create Zendesk tickets from new Smartsheet rows

Add new Zendesk tickets to Smartsheet as rows for seamless tracking

Update rows in Smartsheet and add comments to tickets in Zendesk

Manage new Zendesk tickets by adding rows to a Smartsheet sheet instantly

Update tickets in Zendesk when rows are updated in Smartsheet

Create tickets in Zendesk from new rows in Smartsheet

Add new Zendesk tickets to Smartsheet as rows

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Choose a trigger

Add your action

You’re connected!

Supported triggers and actions

Use Smartsheet and Zendesk with AI agents and code

Connect via Zapier MCP

Call from code with the Zapier SDK

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Practical ways you can use Smartsheet and Zendesk

Log ticket updates in Smartsheet

Update Smartsheet based on Zendesk tickets

Turn support tickets into actionable tasks

Learn how to automate Smartsheet on the Zapier blog

6 ways to automate Smartsheet with Zapier

Learn how to automate Zendesk on the Zapier blog

7 ways to use Zapier's Zendesk integration

Make work flow with AI

Frequently Asked Questions about Smartsheet + Zendesk integrations

Connect Smartsheet to Zendesk on the world's largest no-code automation platform