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Smartsheet + Zendesk

Smartsheet + Zendesk

Smartsheet + Zendesk integrations

Create Zendesk tickets from new Smartsheet rows

Efficiently manage support requests by connecting Smartsheet and Zendesk with this workflow. Every time a new row is added in Smartsheet, a ticket will be created in Zendesk, ensuring prompt follow-up and resolution for your customer queries. Stay organized and improve your customer support process with this powerful automation.

  1. When this happens...
    New Row
    New Row
    New RowTriggers when a new row is added.
  2. automatically do this!
    Create Ticket
    Create Ticket
    Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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More things you can do with Smartsheet and Zendesk

Discover other triggers and actions you can use with Smartsheet and Zendesk

  • Smartsheet triggers, actions, and search
    Get Reports

    [PRIVATE] Generates report list for dropdown.

    Trigger
    Polling
    Try It
    • Choose a Sheet
      Required
    Trigger
    Polling
    Try It
    • Select a Report
      Required
    Trigger
    Polling
    Try It
    • Workspace Name
      Required
    Action
    Write
    • Choose a Sheet
      Required
    Trigger
    Polling
    Try It
  • Smartsheet triggers, actions, and search
    Updated Row

    Triggers when cells in a row are updated or created (based on your settings).

    Trigger
    Instant
    Try It
    • Sheet
      Required
    • Row
      Required
    • File Attachment
      Required
    Action
    Write
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About Smartsheet
Smartsheet is a leading cloud-based platform for work execution, enabling teams and organizations to plan, capture, manage, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.
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About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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