Smartsheet + Zendesk

Add new Zendesk tickets to Smartsheet as rows

Streamline your customer support and data management processes with this workflow. When a new ticket is created in Zendesk, it will instantly add a row to a Smartsheet of your choice. This simple, yet effective automation makes it easier for your team to track support tickets, ensuring you stay organized and responsive to customer needs.

Streamline your customer support and data management processes with this workflow. When a new ticket is created in Zendesk, it will instantly add a row to a Smartsheet of your choice. This simple, yet effective automation makes it easier for your team to track support tickets, ensuring you stay organized and responsive to customer needs.

  1. When this happens...
    ZendeskZendesk
    New Ticket

    Triggers when a new ticket is created. Optionally select an organization.

    TriggerScheduled
  2. automatically do this!
    SmartsheetSmartsheet
    Add Row to Sheet

    Add a row to a sheet.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
  • Zendesk triggers, actions, and search

    New Organization

    Triggers when a new organization is created.

    Trigger
    Scheduled
    Try It
    • Organization

    Trigger
    Scheduled
    Try It
    • ViewRequired

    Trigger
    Scheduled
    Try It
    • Tags

    Trigger
    Instant
    Try It
    • Ticket (Required for non-admins)

    Trigger
    Scheduled
    Try It
  • Zendesk triggers, actions, and search

    New User

    Triggers when a new user is created.

    Trigger
    Scheduled
    Try It
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About Smartsheet

Smartsheet is a leading cloud-based platform for work execution, enabling teams and organizations to plan, capture, manage, automate, and report on work at scale, resulting in more efficient processes and better business outcomes.
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Related categories

  • Spreadsheets

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About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn moreHelp

Related categories

  • Customer Support

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