Intercom Integrations

Name: Zapier
Availability: InStock

Put Intercom to work with AI and enterprise-grade automation

Automate smarter with Intercom and scale with confidence. Zapier is built for enterprise-grade security, compliance, and performance.

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Continue with Google

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HubSpot

Marketing Automation

Typeform

Forms & Surveys

Salesforce

CRM (Customer Relationship Management)

Mailchimp

Marketing Automation

Pipedrive

CRM (Customer Relationship Management)

Airtable

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ActiveCampaign

Marketing Automation

Twilio

Phone & SMS

Unbounce

Forms & Surveys

HubSpot

Marketing Automation

Typeform

Forms & Surveys

Salesforce

CRM (Customer Relationship Management)

Mailchimp

Marketing Automation

Pipedrive

CRM (Customer Relationship Management)

Airtable

Databases

HubSpot

Marketing Automation

Typeform

Forms & Surveys

Salesforce

CRM (Customer Relationship Management)

Mailchimp

Marketing Automation

Pipedrive

CRM (Customer Relationship Management)

Airtable

Databases

ActiveCampaign

Marketing Automation

Twilio

Phone & SMS

Unbounce

Forms & Surveys

Top companies trust Zapier to automate work and free up time

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Launch your first automated workflow

Send new Intercom conversations as Slack channel messages
Details
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Intercom + Slack
Add new Intercom users to Mailchimp
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Intercom + Mailchimp
Post Slack messages for new Intercom users
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Intercom + Slack
Add new rows on Google Sheets for new users on Intercom
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Intercom + Google Sheets
Add Klaviyo subscribers for new emails added to Intercom leads
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Intercom + Klaviyo
Create or update Intercom users from new Unbounce form submissions
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Unbounce + Intercom

Send new Intercom conversations as Slack channel messages

Details

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Intercom + Slack

Add new Intercom users to Mailchimp

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Intercom + Mailchimp

Post Slack messages for new Intercom users

Details

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Intercom + Slack

Add new rows on Google Sheets for new users on Intercom

Details

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Intercom + Google Sheets

Add Klaviyo subscribers for new emails added to Intercom leads

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Intercom + Klaviyo

Create or update Intercom users from new Unbounce form submissions

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Unbounce + Intercom

Send Slack messages when contacts reply on Intercom

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Intercom + Slack

Create Trustpilot invitations when new tags are added to Intercom users

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Intercom + Trustpilot

Update or create Intercom contacts with new HubSpot contact property changes

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HubSpot + Intercom

Create ActiveCampaign contacts for newly added lead emails in Intercom

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Intercom + ActiveCampaign

Create new HubSpot tickets when tags are added to Intercom conversations

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Intercom + HubSpot

Tag Intercom users when they schedule a Calendly appointment

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Calendly + Intercom

Send Slack messages when contacts reply on Intercom
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Intercom + Slack
Create Trustpilot invitations when new tags are added to Intercom users
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Intercom + Trustpilot
Update or create Intercom contacts with new HubSpot contact property changes
Details
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HubSpot + Intercom
Create ActiveCampaign contacts for newly added lead emails in Intercom
Details
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Intercom + ActiveCampaign
Create new HubSpot tickets when tags are added to Intercom conversations
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Intercom + HubSpot
Tag Intercom users when they schedule a Calendly appointment
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Calendly + Intercom

Intercom integration details

Give your marketing and support teams the tools they need to create the best customer experience. Connect Intercom to Zapier for a seamless communication process, and automatically link Intercom to all the other apps you use. Easily pass information to and from other apps to provide customers with the most personalized communication experience possible.

Connect Intercom to 9,000+ apps

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Lead Added Email
Triggers when a Lead enters an email address.
Trigger
Instant
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New Lead
Triggers when a new Lead is created.
Trigger
Instant
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- Which Tag?
Trigger
Instant
Try It
New AI Summary
Triggers when an AI-generated summary is created for a conversation in Intercom.
Trigger
Instant
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New Company
Triggers when a new Company is created.
Trigger
Instant
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New Ticket
Triggers when a new Ticket is created in Intercom.
Trigger
Instant
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- Tag
Trigger
Instant
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Updated Contact
Triggers when a Contact is updated in Intercom.
Trigger
Instant
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- Which Tag?
Trigger
Instant
Try It
- Email
  Required
- Note Text
  Required
Action
Write
- Title
  Required
- Description
- Body
- Author
  Required
- State
- Parent Collection
Action
Write
- Event name
  Required
- Created at
- Contact identifier type
  Required
- Metadata
Action
Write
- Ticket type
  Required
- Contact ID
  Required
- Company ID
Action
Write
- Conversation ID
  Required
- Reply Type
  Required
- Reply Body
  Required
- Attachments
Action
Write
- From
  Required
- To
  Required
- Message Type
  Required
- Body
  Required
- Subject
- Template
- Create Conversation Without Contact Reply?
Action
Write
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
- Lookup Email
  Required
- Full Name
- User ID
- Company ID
- Unsubscribed From Emails
- Phone Number
- Created At
- IP Address
- Custom Attributes
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Search Field
  Required
- Match Type
  Required
- Conversation Status
- Updated After
- Updated Before
Action
Search
- Search Field
  Required
- Match Type
  Required
- Ticket State
- Updated After
- Updated Before
Action
Search
- Conversation ID
  Required
Action
Search
- Search Mode
  Required
- Search Value
  Required
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write

Lead Converted to User
Triggers when a lead converts to a user.
Trigger
Instant
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Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Trigger
Instant
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New Conversation Rating
Triggers when a conversation receives a rating.
Trigger
Instant
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- Message body format
Trigger
Instant
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New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Trigger
Instant
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New User
Triggers when a new User is created.
Trigger
Instant
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Updated Company
Triggers when a company is updated.
Trigger
Instant
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- Updates
  Required
- Update sample
Trigger
Instant
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New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Trigger
Instant
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- Contact identifier type
  Required
- Tag selection method
Action
Write
- Contact Type
  Required
- Message Body
  Required
Action
Write
- User Association Note
- Company
  Required
- Warning
- Name
- Website
- Size
- Monthly Revenue
- Plan
- Industry
- Custom Attributes
Action
Write
- Contact identifier type
  Required
- Tag
  Required
Action
Write
- Contact Identifier
- Message Body
  Required
Action
Write
- Company
  Required
- Tag Name
  Required
- Untag?
Action
Write
- Ticket
  Required
- Title
- Description
- State
- Is Open
- Snoozed Until
- Assigned Admin
- Assigned Team
Action
Write
- Email
  Required
- Custom Attributes
- Created At
- User ID
- Full Name
- IP Address
Action
Write
- Search Mode
- Search Value
Action
Search
- Search Mode
  Required
- Search Value
  Required
Action
Search
- Search Mode
  Required
- Search Value
  Required
Action
Search
- Search Mode
- Search Value
- User Association Note
- Company Name
  Required
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write

For builders

Let your AI safely access Intercom

Go beyond Zap workflows. Install Zapier in your AI to call Intercom actions directly from your agents—with governance built in. Authenticate once. Revoke access anytime.

No code

Call actions in natural language with Zapier MCP

Act in Intercom from your AI—no exposed credentials, and you control which actions your AI can touch. One install covers 9,000+ other apps.

Example actions on this page

Add Note
Add Tag to Contact

Works with

Claude · ChatGPT · Cursor · Any MCP-compatible AI

Install Zapier MCP

Code

Work in code with the Zapier SDK

Expose Intercom actions from backend services, scripts, or agent code. Zapier handles the OAuth and scoped permissions. Access 9,000+ apps, plus thousands more with .fetch().

Install

npm install @zapier/zapier-sdk
npm install -D @zapier/zapier-sdk-cli
zapier-sdk login
# create a Intercom connection @ https://zapier.com/app/assets/connections

Run an action

// Typescript
import { createZapierSdk } from "@zapier/zapier-sdk";

const zapier = createZapierSdk();

const { data: connection } = await zapier.findFirstConnection({ app: "intercom", owner: "me" });

await zapier.runAction({
  app: 'intercom',
  action: 'add_note',
  connection: connection.id,
  input: {
    {inputKeyValuePairs}
  },
});

Open the SDK docs

Direct API calls to raw endpoints through fetch are not yet subject to org-level app and action restrictions.

Intercom Help & Support

Common issues

Common Problems with Intercom

How to get started with Intercom on Zapier

Intercom Tutorials

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

Learn moreLearn moreHelpHelp

Related categories

Customer Support

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Intercom Integrations

Put Intercom to work with AI and enterprise-grade automation

Top companies trust Zapier to automate work and free up time

Join millions worldwide who automate their work using Zapier

Send new Intercom conversations as Slack channel messages

Add new Intercom users to Mailchimp

Post Slack messages for new Intercom users

Add new rows on Google Sheets for new users on Intercom

Add Klaviyo subscribers for new emails added to Intercom leads

Create or update Intercom users from new Unbounce form submissions

Send new Intercom conversations as Slack channel messages

Add new Intercom users to Mailchimp

Post Slack messages for new Intercom users

Add new rows on Google Sheets for new users on Intercom

Add Klaviyo subscribers for new emails added to Intercom leads

Create or update Intercom users from new Unbounce form submissions

Send Slack messages when contacts reply on Intercom

Create Trustpilot invitations when new tags are added to Intercom users

Update or create Intercom contacts with new HubSpot contact property changes

Create ActiveCampaign contacts for newly added lead emails in Intercom

Create new HubSpot tickets when tags are added to Intercom conversations

Tag Intercom users when they schedule a Calendly appointment

Send Slack messages when contacts reply on Intercom

Create Trustpilot invitations when new tags are added to Intercom users

Update or create Intercom contacts with new HubSpot contact property changes

Create ActiveCampaign contacts for newly added lead emails in Intercom

Create new HubSpot tickets when tags are added to Intercom conversations

Tag Intercom users when they schedule a Calendly appointment

Intercom integration details

Let your AI safely access Intercom

Call actions in natural language with Zapier MCP

Work in code with the Zapier SDK

Intercom Help & Support

Common issues

.css-ojnz7r{font:500 1.125rem/1.5rem Inter,var(--zds-typography-base, Helvetica),Helvetica,arial,sans-serif;color:#695be8;margin-bottom:0;transition-property:all;transition-timing-function:ease-in-out;transition-duration:300ms;}Common Problems with Intercom

How to get started with Intercom on Zapier

Intercom Tutorials

6 ways to automate Intercom with Zapier

Popular Intercom Integrations

Popular Intercom Integrations

Common Problems with Intercom