How to connect Google Chat + Zendesk + AnswerForce
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Do even more with Google Chat + Zendesk + AnswerForce
With Zapier, you can do more than just connect your apps - you can automate entire processes from beginning to end! Check out the following list of triggers and actions you can use with Google Chat, Zendesk, and AnswerForce. And don’t forget that you can add more apps and actions to create complex workflows.
Hangouts Chat RoomRequired
Choose the Hangouts Chat Room where you want the Message to be shown. The Zapier Bot must be added to the room and be configured with the "allowzaps" command.
Message Image URL
Action Button Text
Action Button URL
Required if Action Button Text is used
Triggers when a new organization is added to Zendesk.Try ItTriggerScheduled
Choose the ticket to watch for activity (audits). Shows recent tickets.
Triggers when a new user is created.Try ItTriggerScheduled
Triggers when a new group is created.Try ItTriggerScheduled
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).Try ItTriggerScheduled
You will need to create a descending by ID "view" in Zendesk with no grouping and select it here. Click here to learn more!
Triggers when a new view is created.Try ItTriggerScheduled
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How Google Chat + Zendesk + AnswerForce Integrations Work
- Step 1: Authenticate Google Chat, Zendesk, and AnswerForce.30 seconds
- Step 2: Pick one of the apps as a trigger, which will kick off your automation.15 seconds
- Step 3: Choose a resulting action from the other app.15 seconds
- Step 4: Select the data you want to send from one app to the other.2 minutes
- That’s it! More time to work on other things.
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