Twilio + RingCentral + Zendesk Integrations

How to connect Twilio + RingCentral + Zendesk

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Do even more with Twilio + RingCentral + Zendesk

With Zapier, you can do more than just connect your apps - you can automate entire processes from beginning to end! Check out the following list of triggers and actions you can use with Twilio, RingCentral, and Zendesk. And don’t forget that you can add more apps and actions to create complex workflows.

Supported triggers and actions

What does this mean?

New Phone Number
Triggered when you add a new phone number.
Trigger
Scheduled
New Call
Triggered when a call is finished on your Twilio number.
Trigger
Instant
New Recording
Triggered when a new recording is available on your account.
Trigger
Scheduled
New SMS
Triggered when an SMS is sent to your Twilio number.
Trigger
Scheduled
New Transcription
Triggered when a new transcription is available on your account.
Trigger
Scheduled

Call Phone
Call a number or numbers and say a message.
Action
Write
Send SMS
Send a SMS to a number or numbers.
Action
Write

Call Ended
Triggers when a call has been ended.
Trigger
Scheduled

RingCentral
Triggers when there is a new missed call.
Scheduled
Trigger
RingCentral
Triggers when a call has been recorded.
Scheduled
Trigger
RingCentral
Triggers when there is a new SMS/MMS received.
Instant
Trigger
RingCentral
Triggers when there is a new SMS/MMS sent.
Instant
Trigger
RingCentral
Triggers when there is a new incoming voicemail.
Scheduled
Trigger
RingCentral
Creates a instant video meeting. Pair with additional action to retrieve Join URI from current action.
Scheduled
Action
RingCentral
Starts a 2-legged RingOutCall based on specified from and to numbers.
Scheduled
Action
RingCentral
Sends a fax.
Scheduled
Action
RingCentral
Sends a SMS/MMS message.
Scheduled
Action
Zendesk
Triggers when a new group is created.
Scheduled
Trigger
Zendesk
Triggers when a new organization is added to Zendesk.
Scheduled
Trigger
Zendesk
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
Scheduled
Trigger
Zendesk
Triggers when there is activity (an audit) on a specific ticket. Can only watch one ticket per Zap.
Scheduled
Trigger
Zendesk
Triggers when a new ticket is added to a view.
Scheduled
Trigger
Zendesk
Triggers when a new user is created.
Scheduled
Trigger
Zendesk
Triggers when a new view is created.
Scheduled
Trigger
Zendesk
Create a new organization.
Scheduled
Action
Zendesk
Create a new ticket.
Scheduled
Action
Zendesk
Attach a file to an existing ticket.
Scheduled
Action
Zendesk
Add a comment to an existing ticket.
Scheduled
Action
Zendesk
Add one or more tags to an existing ticket.
Scheduled
Action
Zendesk
Update an existing organization.
Scheduled
Action
Zendesk
Update an existing ticket status or add comments.
Scheduled
Action
Zendesk
Update an existing user.
Scheduled
Action
Zendesk
Create a new user.
Scheduled
Action
Zendesk
Finds an existing agent.
Scheduled
Action
Zendesk
Finds an existing group.
Scheduled
Action
Zendesk
Finds an existing organization.
Scheduled
Action
Zendesk
Finds an existing ticket.
Scheduled
Action
Zendesk
Finds an existing user.
Scheduled
Action
Zendesk
Finds or creates a specific organization.
Scheduled
Action
Zendesk
Finds or creates a specific ticket.
Scheduled
Action
Zendesk
Finds or creates a specific user.
Scheduled
Action

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How Twilio + RingCentral + Zendesk Integrations Work

Step 1: Authenticate Twilio, RingCentral, and Zendesk.
30 seconds
Step 2: Pick one of the apps as a trigger, which will kick off your automation.
15 seconds
Step 3: Choose a resulting action from the other app.
15 seconds
Step 4: Select the data you want to send from one app to the other.
2 minutes
That’s it! More time to work on other things.

Connect apps

Connect Twilio + RingCentral + Zendesk

About Twilio

An easy tool for developers to send and receive SMS and voice calls.

Learn more

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About RingCentral

RingCentral provides cloud-based communication system to modern businesses of all sizes. The system enables companies with voice, SMS, video, Fax, and team collaboration services on all major desktop and mobile platforms. All devices, services, and users can be managed through our PBX and administrative capability designed for Enterprise IT.

Learn more