Send Slack channel messages for new Zendesk tickets classified by Nyckel
When a new support ticket comes through Zendesk, route it through Nyckel to determine its topic (bug, product suggestion, urgent, spam, etc.) Then, that info will be included in a message to the Slack channel of your choice.
When a new support ticket comes through Zendesk, route it through Nyckel to determine its topic (bug, product suggestion, urgent, spam, etc.) Then, that info will be included in a message to the Slack channel of your choice.
- When this happens...New Ticket
Triggers when a new ticket is added to a view.
- automatically do this...Classify
Classify image or text data
- then do this!Send Channel Message
Triggers when a new message is posted to a specific #channel you choose.
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