Microsoft Outlook + SolarWinds Service Desk integrations
Create new SolarWinds Service Desk incidents from new emails in a Microsoft Outlook shared mailbox
When a new email lands in your shared Microsoft Outlook mailbox, this workflow springs into action to create an incident in the SolarWinds Service Desk. This effortless integration enables your team to respond quickly and efficiently to incoming emails, turning potential problems into tickets that can be tracked and resolved. Harness the power of automation to streamline your service desk operations and improve customer communications.
- When this happens...New Email in Shared MailboxTriggers when a new email arrives in a shared mailbox inbox, or in a specific folder if selected.
- automatically do this!Create IncidentAdd a new incident to your service desk.
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More things you can do with Microsoft Outlook and SolarWinds Service Desk
Discover other triggers and actions you can use with Microsoft Outlook and SolarWinds Service Desk
- Calendar
- Time BeforeRequired
- Time Before (Unit)Required
Try ItTriggerPolling- Shared Inbox
- Parent Folder
- Child Folder
Try ItTriggerPolling- Contact Folder
Try ItTriggerPolling- Parent Folder
- Child Folder
- Search termsRequired
- Note
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- Cancelled Calendar Event
Triggers when an event is cancelled.
Try ItTriggerInstant - Calendar
Try ItTriggerPolling- Parent Folder
- Child Folder
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