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Microsoft Outlook + SolarWinds Service Desk

Microsoft Outlook + SolarWinds Service Desk

Microsoft Outlook + SolarWinds Service Desk integrations

Create new SolarWinds Service Desk incidents from new emails in a Microsoft Outlook shared mailbox

When a new email lands in your shared Microsoft Outlook mailbox, this workflow springs into action to create an incident in the SolarWinds Service Desk. This effortless integration enables your team to respond quickly and efficiently to incoming emails, turning potential problems into tickets that can be tracked and resolved. Harness the power of automation to streamline your service desk operations and improve customer communications.

  1. When this happens...
    New Email in Shared Mailbox
    New Email in Shared Mailbox
    New Email in Shared MailboxTriggers when a new email arrives in a shared mailbox inbox, or in a specific folder if selected.
  2. automatically do this!
    Create Incident
    Create Incident
    Create IncidentAdd a new incident to your service desk.
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More things you can do with Microsoft Outlook and SolarWinds Service Desk

Discover other triggers and actions you can use with Microsoft Outlook and SolarWinds Service Desk

    • Calendar
    • Time Before
      Required
    • Time Before (Unit)
      Required
    Trigger
    Polling
    Try It
    • Shared Inbox
    • Parent Folder
    • Child Folder
    Trigger
    Polling
    Try It
    • Contact Folder
    Trigger
    Polling
    Try It
    • Parent Folder
    • Child Folder
    • Search terms
      Required
    • Note
    Trigger
    Polling
    Try It
  • Microsoft Outlook triggers, actions, and search
    Cancelled Calendar Event

    Triggers when an event is cancelled.

    Trigger
    Instant
    Try It
    • Calendar
    Trigger
    Polling
    Try It
    • Parent Folder
    • Child Folder
    Trigger
    Polling
    Try It
    • Shared Mailbox
      Required
    • Parent Folder
    • Child Folder
    Trigger
    Polling
    Try It
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About Microsoft Outlook
Microsoft Outlook is a web-based suite of webmail, contacts, tasks, and calendaring services.
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About SolarWinds Service Desk
Modern IT management. Cloud-based IT service desk and asset management solution you'll love to use.
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