SolarWinds Service Desk Integrations

If your team uses Trello for internal communication and planning projects, use Zapier to watch your Samanage account and automatically add new cards to a Trello board when new incidents are added by your IT service desk. All new incidents created after you set up this integration will create a Trello card on a board of your choice. That'll make sure you always remember to followup on incidents, even if you never leave your workspace in Trello.

How It Works

1. A new incident is raised in your Samanage account
2. Zapier generates a Trello card

What You Need

• A Samanage account
• A Trello account

Use Zapier to notify key personnel automatically via a Twilio SMS when your IT service desk add a new incident to Samanage. You can even filter your incidents to drive this integration, so you only get an SMS for specific incident types, states or locations.

Once you set up this Samanage to Twilio integration, new incidents from that point forward will individually generate a new Twilio SMS alert.

How It Works

1. A new Samanage incident is created
2. Zapier posts a Twilio SMS alert with that incident data

What You Need

• A Samanage account
• A Twilio account

Receiving important issues on Google Sheets that need to be handled on Samanage? Don't waste your time copying them around yourself—put this Google Sheets Samanage integration to work and we'll do it for you. It will respond to every new row you add on Google Sheets, automatically using every detail you indicate to set up a new incident on Samanage in response.

How It Works

1. A new row is added on Google Sheets
2. Zapier automation adds a new incident on Samanage

What You Need

• Google Sheets account
• Samanage account

If you need to schedule appointments or meetings around IT service incidents, it can be tiring to have to copy and paste data from Samanage to your calendar each time a new incident comes up. Instead, you can use Zapier to automatically add Samanage incidents as events on a Google Calendar. That's a great way to created appointments to followup about any incident, or just to keep a log of every incident that happened on a calendar.

Once you set up this Samanage to Google Calendar integration, new incidents from that point forward are individually added as new events to your Google Calendar.

How It Works

1. A new Samanage incident is created
2. Zapier adds that incident data to Google Calendar as a new event

What You Need

• A Samanage account
• A Google Calendar account

If you need to get those Samanage incidents created as soon as you get the alert on Gmail, this Gmail Samanage integration is a great way to keep things moving. It will trigger for every new labeled email you receive on Gmail, using the data to automatically create a new incident on Samanage so you don't waste any time resolving it.

How It Works

1. A new email matches a label on Gmail
2. Zapier automation creates a new incident on Samanage

What You Need

• Gmail account
• Samanage account

Note: This integration will only work if you have a Business Gmail account - these have custom domains. Free consumer Gmail accounts cannot be used with this integration. Read Help docs here.