Samanage Integrations
Do More With Samanage
Add new Samanage incidents to Trello as new cards
If your team uses Trello for internal communication and planning projects, use Zapier to watch your Samanage account and automatically add new cards to a Trello board when new incidents are added by your IT service desk. All new incidents created after you set up this integration will create a Trello card on a board of your choice. That'll make sure you always remember to followup on incidents, even if you never leave your workspace in Trello.
How It Works
- A new incident is raised in your Samanage account
- Zapier generates a Trello card
What You Need
- A Samanage account
- A Trello account
Send Samanage alerts via SMS with Twilio
Use Zapier to notify key personnel automatically via a Twilio SMS when your IT service desk add a new incident to Samanage. You can even filter your incidents to drive this integration, so you only get an SMS for specific incident types, states or locations.
Once you set up this Samanage to Twilio integration, new incidents from that point forward will individually generate a new Twilio SMS alert.
How It Works
- A new Samanage incident is created
- Zapier posts a Twilio SMS alert with that incident data
What You Need
- A Samanage account
- A Twilio account
Add incidents on Samanage for new Google Sheets rows
Receiving important issues on Google Sheets that need to be handled on Samanage? Don't waste your time copying them around yourself—put this Google Sheets Samanage integration to work and we'll do it for you. It will respond to every new row you add on Google Sheets, automatically using every detail you indicate to set up a new incident on Samanage in response.
How It Works
- A new row is added on Google Sheets
- Zapier automation adds a new incident on Samanage
What You Need
- Google Sheets account
- Samanage account
Add new Samanage incidents to Google Calendar as detailed events
If you need to schedule appointments or meetings around IT service incidents, it can be tiring to have to copy and paste data from Samanage to your calendar each time a new incident comes up. Instead, you can use Zapier to automatically add Samanage incidents as events on a Google Calendar. That's a great way to created appointments to followup about any incident, or just to keep a log of every incident that happened on a calendar.
Once you set up this Samanage to Google Calendar integration, new incidents from that point forward are individually added as new events to your Google Calendar.
How It Works
- A new Samanage incident is created
- Zapier adds that incident data to Google Calendar as a new event
What You Need
- A Samanage account
- A Google Calendar account
Create Samanage incidents for new emails matching a label on Gmail
If you need to get those Samanage incidents created as soon as you get the alert on Gmail, this Gmail Samanage integration is a great way to keep things moving. It will trigger for every new labeled email you receive on Gmail, using the data to automatically create a new incident on Samanage so you don't waste any time resolving it.
How It Works
- A new email matches a label on Gmail
- Zapier automation creates a new incident on Samanage
What You Need
- Gmail account
- Samanage account
Create new detailed events on Google Calendar for new changes on Samanage
Tired of spending all that time with the scheduling that goes along with every change on Samanage? This Samanage Google Calendar integration can take over as your personal assistant once you let it. Triggering with every new change on Samanage, it will automatically use the information to great a new detailed event on Google Calendar for you, making sure you're always on time.
How It Works
- A new change is happens on Samanage
- Zapier automation creates a new detailed event on Google Calendar
What You Need
- Samanage account
- Google Calendar account
Post Slack alert messages when new Samanage incidents are added
If you use Slack for internal team communications, then you can use Zapier to automatically post new Samanage incidents to Slack in a chat message. Pick what you want the message to include, and the Slack channel where you want it shared. Then, you'll get notifications in Slack about new Samanage incidents automatically.
Once you set up this Samanage to Slack integration, new incidents from that point forward will individually post a new Slack alert message.
How It Works
- A new Samanage incident is created
- Zapier posts the incident info to Slack
What You Need
- A Samanage account
- A Slack account
Add new Samanage incidents to Jira as new issues
If an incident is captured in Samanage by your IT service desk but your dev team uses JIRA to manage issues, Zapier can link the two to make it easy to post new incidents to JIRA right from your Samanage account. After this integration is set up, new Samanage incidents created from that point forward will be saved as new issues in JIRA. You'll never have to copy and paste incidents between Samanage and JIRA again.
How It Works
- A new incident is created in Samanage
- Zapier adds that data as an issue in JIRA
What You Need
- A Samanage acoount
- A JIRA account
Post Samanage incidents to HipChat
Connect your Samanage incident management with your team's chat in HipChat with this Zapier integration. Zapier can automatically generate a chatroom message when incidents are created in Samanage, so your team will know immediately.
All new incidents created after you set up this integration will trigger a HipChat message to a room of your choice.
How It Works
- A new incident is raised in your Samanage account
- Zapier generates a HipChat chatroom message
What You Need
- A Samanage account
- A HipChat account
Create Samanage incidents for new tasks on Teamwork
Need an easier way to pass relevant Teamwork tasks into Samanage? This Teamwork Samanage integration will do just that once you activate it: indicate your chosen project and task list and let us handle the rest, triggering the Zap with every task you create on Teamwork and adding a new incident to Samanage in response.
How It Works
- A new task is added on Teamwork
- Zapier automation creates a new incident on Samanage
What You Need
- Teamwork account
- Samanage account
Create new Samanage incidents from alert emails processed by Parseur
With so many pings and notifications during the day, you may start to tune them out and miss something important. For instance, email notifications from your monitoring systems regarding a website being down or a problem with one of your backup tasks. With Parseur you can extract alert notification information coming from multiple emails channels, all in a few clicks. Then, use this Zapier integration to send the extracted alert to Samanage and create a new incident.
Note: This Zapier integration doesn't import already processed email data, only new emails received after you've set it up
How this Parseur-Samanage integration works
- A new email is received and processed by Parseur
- Zapier creates a new incident in Samanage
Apps involved
- A Parseur account with a parser already set up
- A Samanage account
Create Samanage users when new UnifiedFactory Easy users are created
When new employees join your team, you usually need to create accounts for them in various applications and systems used in your company – which isn't usually very exciting work. This Zapier automation makes it easier by automatically creating a new Samanage user whenever a new UnifiedFactory Easy user is created, allowing you to move attention to more essential tasks.
Note: After a new user is created, resending activation email in Samanage Setup/Users tab is required.
How this UnifiedFactory Easy-Samanage integration works
- A new user is created in UnifiedFactory Easy account
- Zapier adds that individual to Samanage as a new user
Apps involved
- UnifiedFactory Easy
- Samanage
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Samanage Integration Details
Launched on Zapier November 23, 2012
Zapier combines Triggers (like "New Risk") and Actions (like "Create Change") to complete an action in one app when a trigger occurs in another app. These combos—called "Zaps"—complete your tasks automatically.
The following Samanage Triggers, Searches, and Actions are supported by Zapier:
New risk was detected.
New hardware in your inventory.
Triggers when a new incident is created.
New problem in your service desk.
New user in your account.
New change in your service desk.
New asset in your inventory.
New contract was added.
Triggers when a new task is created.
New release in your service desk.
Add a new change to your service desk.
Create a new contract.
Add a new problem to your service desk.
Add a new hardware to your inventory.
Add a new user.
Add a new incident to your service desk.
Add a new solution to your service desk.
Add a new release to your service desk.
Add a new asset to your inventory.
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