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Microsoft Outlook + SolarWinds Service Desk

Microsoft Outlook + SolarWinds Service Desk

Microsoft Outlook + SolarWinds Service Desk integrations

Create incidents in SolarWinds Service Desk for new messages in Microsoft Outlook folders

Stay on top of your service desk requests with this smart workflow. Whenever a new message lands in a specific Microsoft Outlook folder, it initiates the creation of an incident in your SolarWinds Service Desk. This automation not only streamlines your issue tracking process but also ensures all important conversations are turned into actionable tickets for faster resolution and improved customer service.

  1. When this happens...
    New Message in Folder
    New Message in Folder
    New Message in FolderTriggers when a new message is created in a folder.
  2. automatically do this!
    Create Incident
    Create Incident
    Create IncidentAdd a new incident to your service desk.
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More things you can do with Microsoft Outlook and SolarWinds Service Desk

Discover other triggers and actions you can use with Microsoft Outlook and SolarWinds Service Desk

    • Calendar
    • Time Before
      Required
    • Time Before (Unit)
      Required
    Trigger
    Polling
    Try It
    • Shared Inbox
    • Parent Folder
    • Child Folder
    Trigger
    Polling
    Try It
    • Contact Folder
    Trigger
    Polling
    Try It
    • Parent Folder
    • Child Folder
    • Search terms
      Required
    • Note
    Trigger
    Polling
    Try It
  • Microsoft Outlook triggers, actions, and search
    Cancelled Calendar Event

    Triggers when an event is cancelled.

    Trigger
    Instant
    Try It
    • Calendar
    Trigger
    Polling
    Try It
    • Parent Folder
    • Child Folder
    Trigger
    Polling
    Try It
    • Shared Mailbox
      Required
    • Parent Folder
    • Child Folder
    Trigger
    Polling
    Try It
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About Microsoft Outlook
Microsoft Outlook is a web-based suite of webmail, contacts, tasks, and calendaring services.
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About SolarWinds Service Desk
Modern IT management. Cloud-based IT service desk and asset management solution you'll love to use.
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