Microsoft Outlook + SolarWinds Service Desk integrations
Create incidents in SolarWinds Service Desk for new messages in Microsoft Outlook folders
Stay on top of your service desk requests with this smart workflow. Whenever a new message lands in a specific Microsoft Outlook folder, it initiates the creation of an incident in your SolarWinds Service Desk. This automation not only streamlines your issue tracking process but also ensures all important conversations are turned into actionable tickets for faster resolution and improved customer service.
- When this happens...New Message in FolderTriggers when a new message is created in a folder.
- automatically do this!Create IncidentAdd a new incident to your service desk.
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More things you can do with Microsoft Outlook and SolarWinds Service Desk
Discover other triggers and actions you can use with Microsoft Outlook and SolarWinds Service Desk
- Calendar
- Time BeforeRequired
- Time Before (Unit)Required
Try ItTriggerPolling- Shared Inbox
- Parent Folder
- Child Folder
Try ItTriggerPolling- Contact Folder
Try ItTriggerPolling- Parent Folder
- Child Folder
- Search termsRequired
- Note
Try ItTriggerPolling
- Cancelled Calendar Event
Triggers when an event is cancelled.
Try ItTriggerInstant - Calendar
Try ItTriggerPolling- Parent Folder
- Child Folder
Try ItTriggerPolling
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