Microsoft Outlook + SolarWinds Service Desk
Create incidents in SolarWinds Service Desk for new messages in Microsoft Outlook folders
Stay on top of your service desk requests with this smart workflow. Whenever a new message lands in a specific Microsoft Outlook folder, it initiates the creation of an incident in your SolarWinds Service Desk. This automation not only streamlines your issue tracking process but also ensures all important conversations are turned into actionable tickets for faster resolution and improved customer service.
Stay on top of your service desk requests with this smart workflow. Whenever a new message lands in a specific Microsoft Outlook folder, it initiates the creation of an incident in your SolarWinds Service Desk. This automation not only streamlines your issue tracking process but also ensures all important conversations are turned into actionable tickets for faster resolution and improved customer service.
- When this happens...New Message in Folder
Triggers when a new new message in folder is created.
- automatically do this!Create Incident
Add a new incident to your service desk.
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