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Jira Software Cloud + Zendesk

Manage new Zendesk ticket actions by adding comments to issues in Jira Software Cloud

Streamline your task management process by having your Zendesk tickets communicate directly with your Jira Software Cloud tasks. This workflow initiates when a new action unfolds on a ticket in Zendesk, prompting a comment to be added to a corresponding issue in Jira Software Cloud. This connection ensures all critical updates are immediately reflected across both platforms, keeping your team aligned and informed. Harness the power of this workflow to enhance cross-platform consistency and efficiency.

Streamline your task management process by having your Zendesk tickets communicate directly with your Jira Software Cloud tasks. This workflow initiates when a new action unfolds on a ticket in Zendesk, prompting a comment to be added to a corresponding issue in Jira Software Cloud. This connection ensures all critical updates are immediately reflected across both platforms, keeping your team aligned and informed. Harness the power of this workflow to enhance cross-platform consistency and efficiency.

  1. When this happens...
    ZendeskZendesk
    New Action on Ticket

    Triggers when there is activity (an audit) on a specific ticket. Non-admins can only watch one ticket per Zap.

    TriggerScheduled
  2. automatically do this!
    Jira Software CloudJira Software Cloud
    Add Comment to Issue

    Adds a new comment to an issue.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Zendesk triggers, actions, and search

    New Group

    Triggers when a new group is created.

    Trigger
    Scheduled
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    • Organization

    Trigger
    Scheduled
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    • ViewRequired

    Trigger
    Scheduled
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    • Tags

    Trigger
    Instant
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    • Ticket (Required for non-admins)

    Trigger
    Scheduled
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About Jira Software Cloud

Jira Software Cloud is a bug and issue tracking tool that allows software developers to manage product development. This integration connects to cloud-hosted instances of Jira.
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Related categories

  • Project Management
zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

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