Skip to content

Integrate eGain with Email by Zapier to automate your work

Start with Google for free

1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

Endless possibilities

Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

How Zapier works

Zapier makes it easy to integrate eGain with Email by Zapier - no code necessary. See how you can get setup in minutes.

Select a trigger from eGain

A trigger is an event that starts your Zap and runs the workflow. For example, with eGain, a trigger could be "Activity Completed."

A trigger is the event that kicks off your automated workflow.

Setup an action from Email by Zapier

An action is what takes place after the automation is triggered. For example, with Email by Zapier, the action could be "Send Outbound Email."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected eGain to Email by Zapier

With Zapier, it’s never been easier to connect your apps together and automate your most tedious work. Save hours every month.

Triggers and actions are the main components of every automated workflow.

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

G2 Badge - Best Est. ROI - Winter 2024

G2 Badge - Best Results - Winter 2024

G2 Badge - Most Implementable - Winter 2024

G2 Badge - Leader Mid-Market - Winter 2024

93%

Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Set up your first integration

Quickly connect eGain to Email by Zapier with a Zapier template.

Our most popular template

Send outbound emails in Email by Zapier when eGain activities transition
Details
Try it
eGain + Email by Zapier
Send outbound emails via Email by Zapier when new articles are created in eGain
Details
Try it
eGain + Email by Zapier
Send outbound emails with Email by Zapier when articles are sent back to stage in eGain workflow
Details
Try it
eGain + Email by Zapier
Update and dispatch emails with Email by Zapier when folders get updated in eGain
Details
Try it
eGain + Email by Zapier
Send outbound emails via Email by Zapier when users logout in eGain
Details
Try it
eGain + Email by Zapier
Send outbound emails with Email by Zapier when folders are deleted in eGain
Details
Try it
eGain + Email by Zapier

Send outbound emails in Email by Zapier when eGain activities transition

eGain + Email by Zapier

Send outbound emails via Email by Zapier when new articles are created in eGain

eGain + Email by Zapier

Send outbound emails with Email by Zapier when articles are sent back to stage in eGain workflow

eGain + Email by Zapier

Update and dispatch emails with Email by Zapier when folders get updated in eGain

eGain + Email by Zapier

Send outbound emails via Email by Zapier when users logout in eGain

eGain + Email by Zapier

Send outbound emails with Email by Zapier when folders are deleted in eGain

eGain + Email by Zapier

Send outbound emails via Email by Zapier when articles are republished in eGain
Details
Try it
eGain + Email by Zapier
Send outbound emails via Email by Zapier when new articles are published in eGain
Details
Try it
eGain + Email by Zapier

Make work flow with AI

Level up your eGain to Email by Zapier integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

Illustration of AI enhancing Zapier workflows with automation and app integrations.

Connect eGain and Email by Zapier to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Connect eGain and Email by Zapier to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger

Start here

Start here

Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Activity Completed
Triggers when a activity is completed.
Trigger
Instant
Try It
Activity Transition
Triggers when a activity is transition from one source to another.
Trigger
Instant
Try It
Article Deleted
Triggers when an article is deleted.
Trigger
Instant
Try It
Article Republished
Triggers when an article is republished.
Trigger
Instant
Try It
Activity Sent to Next Stage in a Workflow
Triggers when an article is moved to next stage in a workflow.
Trigger
Instant
Try It

Case Closed
Triggers when a case is closed.
Trigger
Instant
Try It
Folder Deleted
Triggers when a folder is deleted.
Trigger
Instant
Try It

Message Failed
Triggers when a system could not send out an email.
Trigger
Instant
Try It
User Logout
Triggers when a user logs out of the system.
Trigger
Instant
Try It
- Email subject
  Required
- From email address
  Required
- Receiver email address
  Required
- Email content type
  Required
- Activity content
  Required
- Customer first name
  Required
Action
Write
- Case Ids
  Required
Action
Search
- Activity Id
  Required
Action
Search
- Customer Ids
  Required
Action
Search
- Email Address
  Required
Trigger
Instant
Try It
- Free_test_limitation
- To
  Required
- Email subject
  Required
- Body (HTML or Plain)
  Required
- Attachment
- From_name
- Reply_to
- Cc
- Bcc
- Force Linebreaks?
- Enable read receipts?
Action
Write

Activity Created
Triggers when a new activity is created.
Trigger
Instant
Try It
Article Created
Triggers when a new article is created.
Trigger
Instant
Try It
Article Published
Triggers when an article is published.
Trigger
Instant
Try It
Article Sent Back to Stage in a Workflow
Triggers when an article is sent back to any previous stage in a workflow.
Trigger
Instant
Try It
Article Updated
Triggers when an article is updated.
Trigger
Instant
Try It
Folder Created
Triggers when a folder is created.
Trigger
Instant
Try It
Folder Updated
Triggers when a folder is updated.
Trigger
Instant
Try It
Message Sent
Triggers when a message is sent.
Trigger
Instant
Try It
- Customer id
- Phone Number
- Activity mode
  Required
- Email subject
  Required
- Email content type
  Required
- Activity content
  Required
- Assign activity by
  Required
Action
Write
- Activity Ids
  Required
Action
Search
- Phone Number
- eMail address
Action
Search
- Case Id
  Required
Action
Search
- Customer id
Action
Search
- Setup Directions
Trigger
Instant
Try It

Learn how to automate eGain on the Zapier blog

Learn how to automate Email by Zapier on the Zapier blog

About eGain

eGain is a top-rated AI knowledge management platform for customer engagement.

Related categories

Customer Support

About Email by Zapier

Send and receive email via a custom Zapier email address at "zapiermail.com". This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.) Have direct access to your own email servers? Check out our IMAP and SMTP services!

Learn more Help

Related categories

Connect eGain to Email by Zapier on the world's largest no-code automation platform

Sign up with Google