eGain + Email by Zapier

eGain + Email by Zapier integrations

Send outbound emails with Email by Zapier when articles are sent back to stage in eGain workflow

Enhance your communication efficiency within the eGain app by sending an outbound email whenever an article is sent back to a stage in your workflow. This automation swiftly delivers a message via the Email by Zapier app, keeping relevant personnel in the loop about the items reverted back. It simplifies communication and ensures everyone is updated promptly about the workflow status.

When this happens...
Article Sent Back to Stage in a WorkflowTriggers when an article is sent back to any previous stage in a workflow.
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automatically do this!
Send Outbound EmailSend up to 5 emails per day on Free or Trial Zapier plans, or up to 10 emails per hour on paid Zapier plans from a custom zapiermail.com address.
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Discover other triggers and actions you can use with eGain and Email by Zapier

Activity Completed
Triggers when a activity is completed.
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Activity Transition
Triggers when a activity is transition from one source to another.
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Article Deleted
Triggers when an article is deleted.
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Article Republished
Triggers when an article is republished.
Trigger
Instant
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Activity Sent to Next Stage in a Workflow
Triggers when an article is moved to next stage in a workflow.
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Instant
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Case Closed
Triggers when a case is closed.
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Instant
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Folder Deleted
Triggers when a folder is deleted.
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Instant
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Message Failed
Triggers when a system could not send out an email.
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User Logout
Triggers when a user logs out of the system.
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- Email subject
  Required
- From email address
  Required
- Receiver email address
  Required
- Email content type
  Required
- Email content
  Required
- Customer first name
  Required
Action
Write
- Case Ids
  Required
Action
Search
- Activity Id
  Required
Action
Search
- Customer Ids
  Required
Action
Search
- Account_wide_copy
- Email address type
Trigger
Instant
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- Zap_id
- Free_test_limitation
- To
  Required
- Subject
  Required
- Body (HTML or Plain)
  Required
- Attachment
- From_name
- Reply_to
- Cc
- Bcc
- Force Linebreaks?
- Enable read receipts?
Action
Write

Activity Created
Triggers when a new activity is created.
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Instant
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Article Created
Triggers when a new article is created.
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Instant
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Article Published
Triggers when an article is published.
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Instant
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Article Sent Back to Stage in a Workflow
Triggers when an article is sent back to any previous stage in a workflow.
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Instant
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Article Updated
Triggers when an article is updated.
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Instant
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Folder Created
Triggers when a folder is created.
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Folder Updated
Triggers when a folder is updated.
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Message Sent
Triggers when a message is sent.
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- Customer id
- Phone Number
- Activity mode
  Required
- Email subject
  Required
- Email content type
  Required
- Activity content
  Required
- Assign activity by
  Required
Action
Write
- Activity Ids
  Required
Action
Search
- Customer phone number
- eMail address
Action
Search
- Case Id
  Required
Action
Search
- Customer Id
  Required
Action
Search
- Setup Directions
Trigger
Instant
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About eGain

eGain is a top-rated AI knowledge management platform for customer engagement.

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About Email by Zapier

Send and receive email via a custom Zapier email address at "zapiermail.com". This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.) Have direct access to your own email servers? Check out our IMAP and SMTP services!

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eGain + Email by Zapier

eGain + Email by Zapier

Send outbound emails with Email by Zapier when articles are sent back to stage in eGain workflow

More things you can do with eGain and Email by Zapier

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