eGain Integrations

Name: Zapier
Availability: InStock

Put eGain to work with AI and enterprise-grade automation

Automate smarter with eGain and scale with confidence. Zapier is built for enterprise-grade security, compliance, and performance.

Start free with email

Continue with Google

Start free with email

Continue with Google

No-code AI automation
Full audit trails and controls
SOC 2 and GDPR compliant
Easy visual workflow builder
8,000+ apps, 450+ AI tools
Free tier available

Or pick an app to pair with

Salesforce

CRM (Customer Relationship Management)

Gmail

Email, Google

Google Drive

File Management & Storage, Google

ChatGPT (OpenAI)

AI Assistants

Airtable

Databases

Calendly

Scheduling & Booking

Discord

Team Chat

Asana

Project Management

ActiveCampaign

Marketing Automation

Salesforce

CRM (Customer Relationship Management)

Gmail

Email, Google

Google Drive

File Management & Storage, Google

ChatGPT (OpenAI)

AI Assistants

Airtable

Databases

Calendly

Scheduling & Booking

Salesforce

CRM (Customer Relationship Management)

Gmail

Email, Google

Google Drive

File Management & Storage, Google

ChatGPT (OpenAI)

AI Assistants

Airtable

Databases

Calendly

Scheduling & Booking

Discord

Team Chat

Asana

Project Management

ActiveCampaign

Marketing Automation

Top companies trust Zapier to automate work and free up time

Join millions worldwide who automate their work using Zapier

Launch your first automated workflow

Send outbound emails in Email by Zapier when eGain activities transition
Details
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eGain + Email by Zapier
Send outbound emails via Email by Zapier when new articles are created in eGain
Details
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eGain + Email by Zapier
Send outbound emails with Email by Zapier when articles are sent back to stage in eGain workflow
Details
Try it
eGain + Email by Zapier
Update and dispatch emails with Email by Zapier when folders get updated in eGain
Details
Try it
eGain + Email by Zapier
Send outbound emails via Email by Zapier when users logout in eGain
Details
Try it
eGain + Email by Zapier
Send outbound emails with Email by Zapier when folders are deleted in eGain
Details
Try it
eGain + Email by Zapier

Send outbound emails in Email by Zapier when eGain activities transition

Details

Try it

eGain + Email by Zapier

Send outbound emails via Email by Zapier when new articles are created in eGain

Details

Try it

eGain + Email by Zapier

Send outbound emails with Email by Zapier when articles are sent back to stage in eGain workflow

Details

Try it

eGain + Email by Zapier

Update and dispatch emails with Email by Zapier when folders get updated in eGain

Details

Try it

eGain + Email by Zapier

Send outbound emails via Email by Zapier when users logout in eGain

Details

Try it

eGain + Email by Zapier

Send outbound emails with Email by Zapier when folders are deleted in eGain

Details

Try it

eGain + Email by Zapier

Send outbound emails via Email by Zapier when articles are republished in eGain

Details

Try it

eGain + Email by Zapier

Send outbound emails via Email by Zapier when new articles are published in eGain

Details

Try it

eGain + Email by Zapier

Send outbound emails with Email by Zapier when new folders are created in eGain

Details

Try it

eGain + Email by Zapier

Send outbound emails with Email by Zapier when articles are updated in eGain

Details

Try it

eGain + Email by Zapier

Send outbound emails in Email by Zapier when activities are sent to next stage in a workflow in eGain

Details

Try it

eGain + Email by Zapier

Send outbound emails via Email by Zapier when messages fail in eGain

Details

Try it

eGain + Email by Zapier

Send outbound emails via Email by Zapier when articles are republished in eGain
Details
Try it
eGain + Email by Zapier
Send outbound emails via Email by Zapier when new articles are published in eGain
Details
Try it
eGain + Email by Zapier
Send outbound emails with Email by Zapier when new folders are created in eGain
Details
Try it
eGain + Email by Zapier
Send outbound emails with Email by Zapier when articles are updated in eGain
Details
Try it
eGain + Email by Zapier
Send outbound emails in Email by Zapier when activities are sent to next stage in a workflow in eGain
Details
Try it
eGain + Email by Zapier
Send outbound emails via Email by Zapier when messages fail in eGain
Details
Try it
eGain + Email by Zapier

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Activity Completed
Triggers when a activity is completed.
Trigger
Instant
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Activity Transition
Triggers when a activity is transition from one source to another.
Trigger
Instant
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Article Deleted
Triggers when an article is deleted.
Trigger
Instant
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Article Republished
Triggers when an article is republished.
Trigger
Instant
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Activity Sent to Next Stage in a Workflow
Triggers when an article is moved to next stage in a workflow.
Trigger
Instant
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Case Closed
Triggers when a case is closed.
Trigger
Instant
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Folder Deleted
Triggers when a folder is deleted.
Trigger
Instant
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Message Failed
Triggers when a system could not send out an email.
Trigger
Instant
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User Logout
Triggers when a user logs out of the system.
Trigger
Instant
Try It
- Email subject
  Required
- From email address
  Required
- Receiver email address
  Required
- Email content type
  Required
- Email content
  Required
- Customer first name
  Required
Action
Write
- Case Ids
  Required
Action
Search
- Activity Id
  Required
Action
Search
- Customer Ids
  Required
Action
Search

Activity Created
Triggers when a new activity is created.
Trigger
Instant
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Article Created
Triggers when a new article is created.
Trigger
Instant
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Article Published
Triggers when an article is published.
Trigger
Instant
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Article Sent Back to Stage in a Workflow
Triggers when an article is sent back to any previous stage in a workflow.
Trigger
Instant
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Article Updated
Triggers when an article is updated.
Trigger
Instant
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Folder Created
Triggers when a folder is created.
Trigger
Instant
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Folder Updated
Triggers when a folder is updated.
Trigger
Instant
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Message Sent
Triggers when a message is sent.
Trigger
Instant
Try It
- Customer id
- Phone Number
- Activity mode
  Required
- Email subject
  Required
- Email content type
  Required
- Activity content
  Required
- Assign activity by
  Required
Action
Write
- Activity Ids
  Required
Action
Search
- Customer phone number
- eMail address
Action
Search
- Case Id
  Required
Action
Search
- Customer Id
  Required
Action
Search

eGain Help & Support

Common questions

Connect Your App Accounts to Zapier

Manage Your App Connections

Use the Power of AI to Generate Zaps (Beta)

What Should I Do in Zapier If I Change an App Account Password

About eGain

eGain is a top-rated AI knowledge management platform for customer engagement.

HelpHelp

Related categories

Customer Support

eGain Integrations

Put eGain to work with AI and enterprise-grade automation

Top companies trust Zapier to automate work and free up time

Join millions worldwide who automate their work using Zapier

Launch your first automated workflow

Send outbound emails in Email by Zapier when eGain activities transition

Send outbound emails via Email by Zapier when new articles are created in eGain

Send outbound emails with Email by Zapier when articles are sent back to stage in eGain workflow

Update and dispatch emails with Email by Zapier when folders get updated in eGain

Send outbound emails via Email by Zapier when users logout in eGain

Send outbound emails with Email by Zapier when folders are deleted in eGain

Send outbound emails in Email by Zapier when eGain activities transition

Send outbound emails via Email by Zapier when new articles are created in eGain

Send outbound emails with Email by Zapier when articles are sent back to stage in eGain workflow

Update and dispatch emails with Email by Zapier when folders get updated in eGain

Send outbound emails via Email by Zapier when users logout in eGain

Send outbound emails with Email by Zapier when folders are deleted in eGain

Send outbound emails via Email by Zapier when articles are republished in eGain

Send outbound emails via Email by Zapier when new articles are published in eGain

Send outbound emails with Email by Zapier when new folders are created in eGain

Send outbound emails with Email by Zapier when articles are updated in eGain

Send outbound emails in Email by Zapier when activities are sent to next stage in a workflow in eGain

Send outbound emails via Email by Zapier when messages fail in eGain

Send outbound emails via Email by Zapier when articles are republished in eGain

Send outbound emails via Email by Zapier when new articles are published in eGain

Send outbound emails with Email by Zapier when new folders are created in eGain

Send outbound emails with Email by Zapier when articles are updated in eGain

Send outbound emails in Email by Zapier when activities are sent to next stage in a workflow in eGain

Send outbound emails via Email by Zapier when messages fail in eGain

Supported triggers and actions

eGain Help & Support

Common questions

Connect Your App Accounts to Zapier

Manage Your App Connections

Use the Power of AI to Generate Zaps (Beta)

What Should I Do in Zapier If I Change an App Account Password

Popular eGain Integrations

Popular eGain Integrations

eGain Integrations

Put eGain to work with AI and enterprise-grade automation

Top companies trust Zapier to automate work and free up time

Join millions worldwide who automate their work using Zapier

Send outbound emails in Email by Zapier when eGain activities transition

Send outbound emails via Email by Zapier when new articles are created in eGain

Send outbound emails with Email by Zapier when articles are sent back to stage in eGain workflow

Update and dispatch emails with Email by Zapier when folders get updated in eGain

Send outbound emails via Email by Zapier when users logout in eGain

Send outbound emails with Email by Zapier when folders are deleted in eGain

Send outbound emails in Email by Zapier when eGain activities transition

Send outbound emails via Email by Zapier when new articles are created in eGain

Send outbound emails with Email by Zapier when articles are sent back to stage in eGain workflow

Update and dispatch emails with Email by Zapier when folders get updated in eGain

Send outbound emails via Email by Zapier when users logout in eGain

Send outbound emails with Email by Zapier when folders are deleted in eGain

Send outbound emails via Email by Zapier when articles are republished in eGain

Send outbound emails via Email by Zapier when new articles are published in eGain

Send outbound emails with Email by Zapier when new folders are created in eGain

Send outbound emails with Email by Zapier when articles are updated in eGain

Send outbound emails in Email by Zapier when activities are sent to next stage in a workflow in eGain

Send outbound emails via Email by Zapier when messages fail in eGain

Send outbound emails via Email by Zapier when articles are republished in eGain

Send outbound emails via Email by Zapier when new articles are published in eGain

Send outbound emails with Email by Zapier when new folders are created in eGain

Send outbound emails with Email by Zapier when articles are updated in eGain

Send outbound emails in Email by Zapier when activities are sent to next stage in a workflow in eGain

Send outbound emails via Email by Zapier when messages fail in eGain

eGain Help & Support

Common questions

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Manage Your App Connections

Use the Power of AI to Generate Zaps (Beta)

What Should I Do in Zapier If I Change an App Account Password

Popular eGain Integrations

Popular eGain Integrations

Connect Your App Accounts to Zapier