eGain + Email by Zapier

eGain + Email by Zapier integrations

Send outbound emails with Email by Zapier when articles are updated in eGain

Stay constantly updated with relevant information whenever modifications are made to your articles in eGain. This automation sends an immediate customized email through Email by Zapier when any of your articles are updated in the eGain app. It ensures you never miss updates, enhancing your real-time awareness and smooth communication.

When this happens...
Article UpdatedTriggers when an article is updated.
TriggerInstant
automatically do this!
Send Outbound EmailSend up to 5 emails per day on Free or Trial Zapier plans, or up to 10 emails per hour on paid Zapier plans from a custom zapiermail.com address.
ActionWrite

Start free with email

Start free with Google

Free forever for core features
14 day trial for premium features & apps

More things you can do with eGain and Email by Zapier

Discover other triggers and actions you can use with eGain and Email by Zapier

Activity Completed
Triggers when a activity is completed.
Trigger
Instant
Try It
Activity Transition
Triggers when a activity is transition from one source to another.
Trigger
Instant
Try It
Article Deleted
Triggers when an article is deleted.
Trigger
Instant
Try It
Article Republished
Triggers when an article is republished.
Trigger
Instant
Try It
Activity Sent to Next Stage in a Workflow
Triggers when an article is moved to next stage in a workflow.
Trigger
Instant
Try It

Case Closed
Triggers when a case is closed.
Trigger
Instant
Try It
Folder Deleted
Triggers when a folder is deleted.
Trigger
Instant
Try It

Message Failed
Triggers when a system could not send out an email.
Trigger
Instant
Try It
User Logout
Triggers when a user logs out of the system.
Trigger
Instant
Try It
- Email subject
  Required
- From email address
  Required
- Receiver email address
  Required
- Email content type
  Required
- Email content
  Required
- Customer first name
  Required
Action
Write
- Case Ids
  Required
Action
Search
- Activity Id
  Required
Action
Search
- Customer Ids
  Required
Action
Search
- Account_wide_copy
- Email address type
Trigger
Instant
Try It
- Zap_id
- Free_test_limitation
- To
  Required
- Subject
  Required
- Body (HTML or Plain)
  Required
- Attachment
- From_name
- Reply_to
- Cc
- Bcc
- Force Linebreaks?
- Enable read receipts?
Action
Write

Activity Created
Triggers when a new activity is created.
Trigger
Instant
Try It
Article Created
Triggers when a new article is created.
Trigger
Instant
Try It
Article Published
Triggers when an article is published.
Trigger
Instant
Try It
Article Sent Back to Stage in a Workflow
Triggers when an article is sent back to any previous stage in a workflow.
Trigger
Instant
Try It
Article Updated
Triggers when an article is updated.
Trigger
Instant
Try It
Folder Created
Triggers when a folder is created.
Trigger
Instant
Try It
Folder Updated
Triggers when a folder is updated.
Trigger
Instant
Try It
Message Sent
Triggers when a message is sent.
Trigger
Instant
Try It
- Customer id
- Phone Number
- Activity mode
  Required
- Email subject
  Required
- Email content type
  Required
- Activity content
  Required
- Assign activity by
  Required
Action
Write
- Activity Ids
  Required
Action
Search
- Customer phone number
- eMail address
Action
Search
- Case Id
  Required
Action
Search
- Customer Id
  Required
Action
Search
- Setup Directions
Trigger
Instant
Try It

About eGain

eGain is a top-rated AI knowledge management platform for customer engagement.

HelpHelp

Related categories

Customer Support

About Email by Zapier

Send and receive email via a custom Zapier email address at "zapiermail.com". This is great for triggering off of emails and sending custom emails. (Max of 10 email sends per hour.) Have direct access to your own email servers? Check out our IMAP and SMTP services!

Learn moreLearn moreHelpHelp

Related categories

Zapier

eGain + Email by Zapier

eGain + Email by Zapier

Send outbound emails with Email by Zapier when articles are updated in eGain

More things you can do with eGain and Email by Zapier

Related Zap Templates

Related Zap Templates