If left blank, we'll trigger on every tag.

Select a Tag to trigger only when that particular Tag is added to a Conversation, or leave blank to trigger when any Tag is added.

Which value would you like to search by? You can use the company `Name` or `Company ID` (which returns the most recent result).

Put your desired search value here. _(e.g. If it's the company name, make sure the Search Mode is set to name)._.

Which value would you like to search by? You can use an `ID`, `Email`, or `User ID` (which returns the most recent result).

Put your desired search value here. *(e.g. If it's an email, make sure the Search Mode is set to email)*.

Which value would you like to search by? You can use an `Email`, `ID`, or `User ID` (which returns the most recent result).

Which value would you like to search by? You can use `Email`, `User ID` or `ID` (which returns the most recent result).

**Companies will be only visible in Intercom when there is at least one associated User.** To associate a User with this Company, use the provided `company_id` in a subsequent "Create/Update User" action.

The name of the plan you have associated with the company.

The URL for this company's website. Please note that the value specified here is not validated. Accepts any string.

The industry that this company operates in.

Key/value pairs containing any other data about the user you want Intercom to store.

Field names must not contain Periods (‘.’) or Dollar (‘$’) characters.

How much revenue the company generates for your business each month.

The "ID" value from a previous search step. If no ID is provided, a new Lead will be created. *(Note: this is different from the "user_id" value)*.

The email you want to assign to the lead.

The phone number you want to assign the lead.

If you want the current datetime to be used, try entering "now".

An ip address (e.g. “1.2.3.4”) representing the last ip address the user visited your application from. (Used for updating location_data).

Key/value pairs containing any other data about the user you want Intercom to store.

Field names must not contain Periods (‘.’) or Dollar (‘$’) characters.
.

The email address of the user you wish to add a note to.

Key/value pairs containing any other data about the lead you want Intercom to store.

Field names must not contain Periods (‘.’) or Dollar (‘$’) characters.
.

The name of the event that occurred. This is presented to your App’s admins when filtering and creating segments. For example, `updated-plan`.

Metadata keys are limited to 10 per event. Once the quota is reached, any further keys will be ignored. **NOTE**:
It is not possible to change the metadata keys once the event has been sent.

To which Conversation should a reply be added?

Select "Contact Reply" or "Admin Reply" to send a reply on behalf of a selected Contact or Admin, respectively.

A maximum of ten files can be attached to a Reply. Attaching large files may result in a "timeout" error. If this happens, consider uploading the file(s) to a Cloud Storage provider & including a link in the Reply Body.

How should we identify the Contact? Defaults to "email" if left blank.

Defaults to `false`. Whether a conversation should be opened in the inbox for the message without the contact replying.

Select a company to tag. You can also select [Custom Value](https://zapier.com/help/using-custom-values-dropdown/) from the dropdown to search for a company by the `Company ID`.

You can also select [Custom Value](https://zapier.com/help/using-custom-values-dropdown/) from the dropdown and add a tag name. If a tag with a matching name doesn't exist, a new one will be created automatically.

If `Yes` is selected, the tag will be removed from the Company.

Specify the lead you would like to tag or untag.

If `Yes` is selected, the tag will be removed from the Lead.

Specify the user you would like to tag or untag.

If `Yes` is selected, the tag will be removed from the User.

We will use this email and the User ID below, if provided, to look up the user in Intercom.io and update information from the fields below. If both email and User ID are provided, both must match an existing record for it to be found. If the user does not exist yet, we will create the user.

A unique string identifier for the user. If provided, used as part of the search for existing users. If the User ID does not match the existing record with the email address specified above, a new user record will be created.

Associates the user with a company in Intercom.

Key/value pairs containing any other data about the user you want Intercom to store.

API docs for Intercom are located here https://developers.intercom.com/reference

Requests can only be made to domains associated by this application. View [documentation](https://help.zapier.com/hc/en-us/articles/12899607716493) for more details.

These params will be URL-encoded and appended to the URL when making the request.

Authentication headers are included automatically

Zapier will apply these optional headers and values to the request in addition to any headers created as part of the authentication mechanism.

Zapier will pass this along raw. If you would like to provide complex JSON, try a "Code by Zapier" step to build the structure and pass it along here. For example, `{"foo": "bar"}` is perfectly valid.

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

Give your marketing and support teams the tools they need to create the best customer experience. Connect Intercom to Zapier for a seamless communication process, and automatically link Intercom to all the other apps you use. Easily pass information to and from other apps to provide customers with the most personalized communication experience possible.

Here are some creative ways to use Intercom with Zapier:

 Keep your mailing list up to date without doing extra work. When leads turn into users, instantly add the users to ActiveCampaign, MailChimp, or other email platforms.

 Help your team quickly respond to new opportunities. Send a Slack or HipChat message when there are new leads in Intercom.

 Create Intercom incoming messages from new Gmail emails so your team can respond to all messages in one centralized place.

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