Integrate Airtable with Intercom to automate your work

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1. Choose a Trigger

An event that starts an automation

2. Choose an Action

The event an automation performs after it's triggered

Endless possibilities

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Zapier makes it easy to integrate Airtable with Intercom - no code necessary. See how you can get setup in minutes.

Select a trigger from Airtable

A trigger is an event that starts your Zap and runs the workflow. For example, with Airtable, a trigger could be "New Record."

A trigger is the event that kicks off your automated workflow.

Setup an action from Intercom

An action is what takes place after the automation is triggered. For example, with Intercom, the action could be "Add Note."

An action is the event that your automated workflow performs when triggered.

That’s it! You just connected Airtable to Intercom

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Triggers and actions are the main components of every automated workflow.

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Customers who say using Zapier has made them better at their job

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Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Set up your first integration

Quickly connect Airtable to Intercom with a Zapier template.

Our most popular template

Create or update Intercom users when new Airtable records are added
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Airtable + Intercom
Create or update Intercom users from new or updated Airtable records
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Airtable + Intercom
Update Intercom user tags based on new or updated Airtable records
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Airtable + Intercom
Add or remove tags on Intercom users when new records are created in Airtable
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Airtable + Intercom
Create and update Intercom leads from new Airtable records
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Airtable + Intercom
Create and update Intercom leads from new Airtable records
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Airtable + Intercom

Create or update Intercom users when new Airtable records are added

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Airtable + Intercom

Create or update Intercom users from new or updated Airtable records

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Airtable + Intercom

Update Intercom user tags based on new or updated Airtable records

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Airtable + Intercom

Add or remove tags on Intercom users when new records are created in Airtable

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Airtable + Intercom

Create and update Intercom leads from new Airtable records

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Airtable + Intercom

Create and update Intercom leads from new Airtable records

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Airtable + Intercom

Add or remove tags on Intercom leads when new Airtable records are created
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Airtable + Intercom
Add new Airtable records to Intercom as events
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Airtable + Intercom

Make work flow with AI

Level up your Airtable to Intercom integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

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Frequently Asked Questions about Airtable + Intercom integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Airtable and Intercom

How can I set up a trigger to create a new record in Airtable when a new conversation starts in Intercom?

To set up this trigger, you need to connect your Intercom and Airtable accounts through our platform. First, select Intercom as the trigger app and 'New Conversation' as the specific trigger event. Then, choose Airtable as the action app and set 'Create Record' as the action event. Map the fields from Intercom to match the columns in your Airtable base.

What are some actions I can automate between Airtable and Intercom?

When you connect Airtable and Intercom, you can automate actions like creating or updating Airtable records based on events in Intercom such as new conversations or user tag updates. Similarly, you can set triggers for sending messages in Intercom when certain criteria are met in your Airtable database.

Is it possible to update an existing Intercom conversation from changes made in an Airtable record?

Yes, this is possible by setting up a two-way sync between Airtable and Intercom. You can configure an update action where specific field changes in an Airtable record will trigger updates to an existing conversation thread or add internal notes within that conversation in Intercom.

How do I ensure data privacy when integrating Airtable with Intercom?

Our platform uses secure connections and adheres to strict data privacy guidelines. When setting up your triggers and actions, ensure that you configure permissions appropriately for both apps. Review both apps' privacy policies to maintain compliance with their terms regarding data sharing.

Can I filter which records get sent from Airtable to Intercom?

Yes, during integration setup, you have the option to add conditions or filters. For example, only send records that meet a certain criterion such as status updates or customer segments defined within your Airtable database.

What happens if there’s a failure during the integration process between Airtable and Intercom?

If a failure occurs during any step of the automation process between these apps, we'll notify you with detailed error messages providing insight into what went wrong. We also offer logs for troubleshooting errors so you can quickly address any issues that arise.

Are there limits on how many times I can run automations between Airtable and Intercom each day?

The frequency of running automations depends on your subscription plan with us. Generally, we offer tiered plans which determine how many tasks or operations are allowed per month across all connected integrations including those between Airtable and Intercom.

Connect Airtable and Intercom to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

An illustration representing how to automate lead management with Zapier.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

An illustration representing how to measure campaign impact with Zapier.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

An illustration representing how to automate customer support with Zapier.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

An illustration representing how to move and manage data with Zapier.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

An illustration of a flow chart representing how to resolve tickets and incidents with Zapier.

Connect Airtable and Intercom to unlock the power of automation

With Zapier's 7,000 integrations, you can unify your tools within a connected system to improve your team's efficiency and deepen their impact.

Choose a Trigger

Start here

Choose an Action

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

- Base
  Required
- Table
  Required
- Limit to View
- Include file contents?
Trigger
Scheduled
Try It
- Base
  Required
- Table
  Required
Action
Write
- Base
  Required
- Table
  Required
- Lookup Field
  Required
- Secondary Lookup Field
Action
Write
- Base
  Required
- Table
  Required
- Record
  Required
Action
Write
- Base
  Required
- Table
  Required
- Search by Field
- Search Value
- Search for Exact Match?
- Search Formula
- Limit to View
- Include file contents?
- Max Records
Action
Search

- Base
  Required
- Table
  Required
- Search by Field
- Search Value
- Search for Exact Match?
- Search Formula
- Limit to View
- Include file contents?
- Max Records
Action
Search or write
Lead Added Email
Triggers when a Lead enters an email address.
Trigger
Instant
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New Lead
Triggers when a new Lead is created.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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- Message body format
Trigger
Instant
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New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Trigger
Instant
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New User
Triggers when a new User is created.
Trigger
Instant
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Updated Contact
Triggers when a Contact is updated in Intercom.
Trigger
Instant
Try It
- Which Tag?
Trigger
Instant
Try It
- Email
  Required
- Body
Action
Write
- Contact Type
  Required
- Body
Action
Write
- User Association Note
- Company
  Required
- Warning
- Company Name
  Required
- Website
- Size
- Monthly Revenue
- Plan
- Industry
- Custom Attributes
Action
Write
- Contact identifier type
  Required
- Tag
  Required
Action
Write
- Contact Identifier
- Body
Action
Write
- Company
  Required
- Company Name
  Required
- Untag?
Action
Write
- Ticket
  Required
- Title
- Description
- State
- Is Open
- Snoozed Until
- Assigned Admin
Action
Write
- Email
  Required
- Custom Attributes
- Created At
- User ID
- Company Name
  Required
- IP Address
Action
Write
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
Action
Search
- Search Mode
- Search Value
- Tag
  Required
- Company Name
  Required
- Email
  Required
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write

- Base
  Required
- Table
  Required
- Help Text
- Which timestamp field should this Zap use to check for updates?
  Required
- Limit to View
- Include file contents?
Trigger
Scheduled
Try It
- CacheCopy
- Base
  Required
- Table
  Required
Action
Write
- Base
  Required
- Table
  Required
- Record
  Required
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Base
  Required
- Table
  Required
- Search by Field
- Search Value
- Search for Exact Match?
- Search Formula
- Limit to View
Action
Search
- Base
  Required
- Table
  Required
- Search by Field
- Search Value
- Search for Exact Match?
- Search Formula
- Limit to View
Action
Search or write
Lead Converted to User
Triggers when a lead converts to a user.
Trigger
Instant
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Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
Trigger
Instant
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New Conversation Rating
Triggers when a conversation receives a rating.
Trigger
Instant
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New Company
Triggers when a new Company is created.
Trigger
Instant
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New Ticket
Triggers when a new Ticket is created in Intercom.
Trigger
Instant
Try It
- Which Tag?
Trigger
Instant
Try It
- Updates
  Required
- Update sample
Trigger
Instant
Try It
New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Trigger
Instant
Try It
- Contact identifier type
  Required
- Tag selection method
Action
Write
- Event name
  Required
- Created at
- Contact identifier type
  Required
- Metadata
Action
Write
- Ticket type
  Required
- Contact ID
  Required
- Company
  Required
Action
Write
- Tag
  Required
- Reply Type
  Required
- Body
- Attachments
Action
Write
- From
  Required
- To
  Required
- Message Type
  Required
- Body
- Subject
- Template
- Create Conversation Without Contact Reply?
Action
Write
- Tag
  Required
- Company Name
  Required
- Email
  Required
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
- Email
  Required
- Company Name
  Required
- User ID
- Company
  Required
- Unsubscribed From Emails
- Phone Number
- Created At
- IP Address
- Custom Attributes
Action
Write
- HTTP Method
  Required
- URL
  Required
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
- Search Field
  Required
- Match Type
  Required
- Conversation Status
- Updated After
- Updated Before
Action
Search
- Search Field
  Required
- Match Type
  Required
- State
- Updated After
- Updated Before
Action
Search
- Search Mode
- Search Value
- User Association Note
- Company Name
  Required
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write

Learn how to automate Airtable on the Zapier blog

Learn how to automate Intercom on the Zapier blog

About Airtable

Organize anything with Airtable, a modern database created for everyone. Airtable is a fast and flexible way to create tables to keep track of anything, from sales leads to vacation planning to inventory management.

Learn more Help

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About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

Learn more Help

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Connect Airtable to Intercom on the world's largest no-code automation platform

Explore Airtable + Intercom Integrations

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Integrate @media (min-width: 1024px){.css-1vk2mvk{display:inline-block;}}Airtable with Intercom to automate your work

How Zapier works

Select a trigger from Airtable

Setup an action from Intercom

That’s it! You just connected Airtable to Intercom

Zapier is the automation platform of choice for 87% of Forbes Cloud 100 companies in 2023

Set up your first integration

Create or update Intercom users when new Airtable records are added

Create or update Intercom users from new or updated Airtable records

Update Intercom user tags based on new or updated Airtable records

Add or remove tags on Intercom users when new records are created in Airtable

Create and update Intercom leads from new Airtable records

Create and update Intercom leads from new Airtable records

Create or update Intercom users when new Airtable records are added

Create or update Intercom users from new or updated Airtable records

Update Intercom user tags based on new or updated Airtable records

Add or remove tags on Intercom users when new records are created in Airtable

Create and update Intercom leads from new Airtable records

Create and update Intercom leads from new Airtable records

Add or remove tags on Intercom leads when new Airtable records are created

Add new Airtable records to Intercom as events

Make work flow with AI

Frequently Asked Questions about Airtable + Intercom integrations

Connect Airtable and Intercom to integrate crucial parts of your business

Automate your lead management and improve conversions

Create more impactful campaigns with automation

Provide world-class support with a little help from automation

Automate your way to actionable, up-to-date data

Resolve incidents faster with automation

Connect Airtable and Intercom to unlock the power of automation

Supported triggers and actions

Learn how to automate Airtable on the Zapier blog

How to create new Softr users from Airtable

How to send emails for new Airtable records

How to connect Airtable to webhooks

Learn how to automate Intercom on the Zapier blog

6 ways to automate Intercom with Zapier

Connect Airtable to Intercom on the world's largest no-code automation platform

Explore Airtable + Intercom Integrations

Explore Airtable + Intercom Integrations

Integrate Airtable with Intercom to automate your work