1.Triggers on completed order
Integrate Neto Commerce and order management tools to wait for completed orders with tracking fields to trigger delivery workflows.
Send shipping SMS and add tracking note to order
Automatically monitor order completed events across Neto Commerce and touchSMS. Get instant tracking SMS and update fulfillment notes when tracking info appears, numbers need formatting, or sent-note flags are missing—so you can send updates, reduce delays, and avoid manual outreach.
How this automation protects your shipment follow-through
When order completion happens without aligned tracking outreach, delays can confuse customers and slow fulfillment. This automation formats phone numbers, shortens tracking links, sends tracking SMS, and updates the order sent note—so your team can act without chasing updates.
Neto Commerceor swap with your favorite app
2.Formats recipient phone number
Integrate Formatter by Zapier and phone formatting tools to clean shipping phone values and prepare international numbers to send SMS.
Formatter by Zapieror swap with your favorite app
3.Shortens the tracking URL
Integrate URL Shortener by Zapier and link tools to shorten the primary tracking URL to include in your SMS message.
URL Shortener by Zapieror swap with your favorite app
4.Sends tracking SMS
Integrate touchSMS and message templates to send the tracking SMS to the formatted phone number using the shortened link.
touchSMSor swap with your favorite app
5.Updates order sent note flag
Integrate Neto Commerce and order status workflows to set a sent-note flag and record that the SMS notification succeeded.
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Streamline customer updates with automated message sends, status-based triggers, and CRM logging
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