1.Monitor call completion payloads
Integrate Webhooks by Zapier and call metadata mapping tools to map incoming call metadata to workflow variables.
Add completed call contacts to SMS follow-up sequence
Automatically catch call completion payloads across Webhooks by Zapier and Whippy. Create and update when completed calls come through or call direction is mapped or a caller match is found—so you can add contacts to SMS follow-ups, drive post-call survey replies, and exclude ineligible calls without manual list building.
How this automation scales post-call SMS surveys
When a call completion payload arrives with no follow-up automation, post-call contacts stall and feedback is delayed. This automation filters completed calls, routes the right phone number, and enrolls contacts in SMS follow-up sequences—so you can collect replies without manual outreach work.
Webhooks by Zapieror swap with your favorite app
2.Filters completed calls
Integrate Filter by Zapier and routing rules to continue only for completed call outcomes and exclude agent-originated interactions.
Filter by Zapieror swap with your favorite app
3.Routes by call direction
Integrate Paths by Zapier and phone matching logic to resolve the correct contact phone from inbound or outbound direction.
Paths by Zapieror swap with your favorite app
4.Adds contacts to SMS sequence
Integrate Whippy and contact sequencing tools to find or create the contact and add them to the SMS follow-up sequence.
Whippyor swap with your favorite app
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Streamline customer updates with automated message sends, status-based triggers, and CRM logging
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