1.Catches inbound message payloads
Integrate Webhooks by Zapier and webhook processing tools to extract message text, contact details, and timestamps to trigger two-way routing.
Send prioritized two-way SMS and update subscriber profile
Automatically catch inbound message payloads across Webhooks by Zapier and Formatter by Zapier. Create and update when messages arrive, consent flags are present, or timestamps trigger timing rules—so you can send two-way SMS replies, refresh subscriber profiles, and update engagement state without manual follow-up.
How this automation orchestrates two-way SMS conversations
When inbound messages arrive without proper timing and consent checks, replies can be delayed or missed and subscriber data can fall out of date. This automation catches message payloads, routes sends with quiet hours, and updates subscriber records—so your team can respond at the right moment.
Webhooks by Zapieror swap with your favorite app
2.Converts inbound timestamps
Integrate Formatter by Zapier and timezone-aware routing tools to format the timestamp hour so routing decisions can be applied.
Formatter by Zapieror swap with your favorite app
3.Pauses for quiet hours
Integrate Delay by Zapier and scheduling rules to hold sends outside business hours until the next allowed send window.
Delay by Zapieror swap with your favorite app
4.Invokes the send-SMS subflow
Integrate Sub-Zap by Zapier and two-way SMS orchestration tools to send queued SMS and include consent and context metadata.
Sub-Zap by Zapieror swap with your favorite app
5.Updates subscriber record
Integrate Klaviyo and CRM-style profiles to update subscriber properties like last SMS timestamp, conversation ID, and send count.
Klaviyoor swap with your favorite app
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Streamline customer updates with automated message sends, status-based triggers, and CRM logging
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