1.Detect billing notification message
Integrate Slack and alerting channels to watch for new billing notification messages and pass message text to the workflow.
Send payment failure SMS to affected customer phones
Automatically monitor billing notification messages across Slack and customer lookup data in Google Sheets. Send SMS when payment failure notices hit your channel and tenant IDs extract cleanly or matching phone numbers appear—so you can extract details, look up phones, and notify customers without manual follow-up.
How this automation sends alerts for failed payments
When billing failure details show up in a shared channel, delays can block customers from updating payment methods. This automation extracts tenant IDs, looks up eligible customer phones, and sends payment failure SMS instantly—so your team acts on time.
Slackor swap with your favorite app
2.Extract text for tenant lookup
Integrate Formatter by Zapier and text extraction tools to parse message text and pull the tenant identifier as tenant ID.
Formatter by Zapieror swap with your favorite app
3.Lookup customer phone by tenant ID
Integrate Google Sheets and lookup data to map tenant ID to your customer worksheet and return the phone number.
Google Sheetsor swap with your favorite app
4.Continue only for valid phone records
Integrate Filter by Zapier and conditional routing to proceed only when the lookup returns a valid phone number.
Filter by Zapieror swap with your favorite app
5.Send payment failure SMS
Integrate Twilio and messaging templates to map To Number, set the pre-approved payment-failure body, and send SMS.
Twilioor swap with your favorite app
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