1.Monitors new incoming message
Integrate Quo to detect new incoming message and trigger an after-hours reply workflow.
Send AI SMS reply and route after-hours messages
Automatically monitor new incoming SMS messages across Quo. Generate and send AI replies for after-hours with Zapier Chatbots, so you can respond instantly, reduce manual follow-up, and protect customer experience without SMS triage.
How this automation sends after-hours replies to protect response speed
When a new incoming SMS arrives outside business hours, delays can hurt customer trust and increase manual workload. This automation formats timestamps, evaluates business hours, and routes to an AI chatbot to send the chosen replyβso your team responds fast.
Quoor swap with your favorite app
2.Formats timestamp to HH:MM
Integrate Formatter by Zapier and time formatting tools to map trigger timestamps to business-hours time windows.
Formatter by Zapieror swap with your favorite app
3.Evaluates business hours boolean
Integrate Code by Zapier and business-hours rules to classify time as business-hours or after-hours.
Code by Zapieror swap with your favorite app
4.Branches on business-hours path
Integrate Filter by Zapier and routing logic to continue only for the after-hours path.
Filter by Zapieror swap with your favorite app
5.Generates chatbot reply text
Integrate Zapier Chatbots to generate a context-aware reply from the incoming message body.
Zapier Chatbotsor swap with your favorite app
6.Sends SMS from configured line
Integrate Quo and SMS delivery tools to send the chatbot reply to the sender phone number.
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Streamline customer updates with automated message sends, status-based triggers, and CRM logging
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